Archive for September, 2009

New Social Business Profile: Tomasso Trattoria Restaurant

Tuesday, September 29th, 2009

Here at Catalyst Marketers, we like to turn the everyday business into what we call a New Social Business. To us, a New Social Business is one that uses social tools like Twitter, Facebook, LinkedIn, Ning, Blogs, E-mail and others to reach customers and prospects, build relationships with them based on mutual trust, and ultimately drive sales growth.

As we interact with business owners in our local communities of Doylestown, Chalfont, North Wales, and others, we come across businesses that don’t require our assistance because they have already created a social business. When we do meet these innovative business owners, we like hear their story.

Here’s a sample of the questions we ask:

  • What online tools are you currently using?
  • What are your goals for each online tool?
  • How are you measuring your goals?
  • Have these online tools benefited your business? If so, how?

For today’s post, we actually wanted to extend our reach past the Philadelphia area in order to find a social business to profile, so we used our own social tools and found Tomasso Trattoria Restaurant, located in Southborough, Massachusetts.

Tomasso Trattoria is owned and operated by Tom Prince and his wife Mary. I want to say thank you to Tom for participating in this Catalyst Marketers Social Business Profile.

Boston Area Social Business

Tomasso Trattoria is getting ready to celebrate their five year anniversary next month. That’s quite a feat for any small business. Congratulations Tom! As Tom built his restaurant, he used his previous work experience, along with a network of his peers, to help him with his marketing initiatives. Shout out to Bob Cargill of @CargillCreative. Tom’s latest strategy for driving more business to Tomasso Trattoria, while at the same time building stronger relationships with existing customers, involves two heavy-hitting social media sites, Facebook & Twitter.

Tom jumped into social media marketing back in February 2009. His goals were to:

  • Attract prospects
  • Build relationships with customers (current & potential)
  • Communicate promotions & nightly specials

He has been using both Twitter and Facebook to accomplish those goals. Now you can find Tomasso Trattoria on Twitter and Tomasso Trattoria on Facebook.

Tom uses the Tomasso Trattoria Twitter page for immediate communication, such as a limited supply specials, fixed-priced menu alerts, and to promote different events and special causes. Soon Tomasso Trattoria will be offering special price discounts to twitter followers, so be sure to keep track of the latest tweets from Tomasso Trattoria.

Tom attributes Tomasso Trattoria’s 2009 Best of Boston award to Twitter. He says that the social tool has helped extend his reach, and apparently, the big boys in Boston are paying attention. Great job Tom!

Facebook has provided Tomasso Trattoria with an environment to interact on a deeper level with customers and prospects. Fans of the Tomasso Trattoria Facebook page receive more detailed information about the menu, specials, events, and recipes. He can put more context around these topics than what he’s able to do through Twitter.

Through the Tomasso Trattoria Facebook page, Tom can learn what customers think of his restaurant, the food, the service and much more. He can build momentum for an event he’s hosting at Tomasso Trattoria. Tom can even run special promotions directly to his Facebook fans. Facebook gives Tomasso Trattoria access to more people than ever before, it allows Tom to share information with and receive information from, customers, and it ultimately drives new and existing customers into his restaurant. All in all, I’d say Tom’s already well on his way to accomplishing his social media goals he and I discussed last week.

Just as an FYI – Tom has also created the Tomasso Trattoria e-newsletter, which keeps his customers informed on new exquisite food and wine selections and any upcoming special events. Sign up if you’re interested. And for those looking for a great Italian restaurant in the Boston area, you should check Tomasso Trattoria, as they make everything from scratch, while using only the freshest LOCAL ingredients for every dish.

Oh yeah, Tom operates a small store, Panzano Market, where you can buy many of the foods used to make his delicious dishes at Tomasso Trattoria.

If you think your business has what it takes to be featured on our blog as a New Social Business, then leave a comment on this post, or email Catalyst Marketers.

Socialize Your Business Cards

Saturday, September 19th, 2009

Social tools like Facebook, Twitter, YouTube, LinkedIn, Squidoo, and the list goes on, are providing small businesses a way to communicate with customers, build relationships, and ultimately drive sales. These online tools are also a great way to drive traffic to your website, your blog, a microsite, or even a promo page. But before you can drive traffic from your social tools to your website, you must first drive traffic to your social tools.

I was at a networking event in Philadelphia, PA the other day and when I was explaining the power of social tools to a prospect of Catalyst Marketers, she asked, “how do I drive traffic to my Facebook page or my LinkedIn profile?”. It’s a legitimate question. My response, “there are a number of ways to gain followers of your social tools; creating an e-marketing strategy is a good place to start”.

One of the best ways to drive traffic to your social tools is through your business card. Everyone loves to give and receive business cards. Even with all of the great new technologies out there, business cards are still very popular in today’s business environment. With that said, if your business card still only has your business phone number, fax number & email address, then you’re not making it work hard enough for you. Use your business card to drive traffic to your social tools. Then use those tools as a way to build trust with your audience and educate them on the benefits of your product or service. Ultimately drive them from your social tools to your e-commerce website or to your store.

Here’s an example of my business card for Catalyst Marketers:
Click to email Ryan Taft

What are some other ways you like to drive traffic to your social tools?

Put it on your business card that you know how to play video poker using top video poker tactics then find a game with the online casino reviews at CasinoBonus.org!

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Small Business Blogging – Where to Begin

Friday, September 11th, 2009

“Blog this”, “Blog that”, “Blogs, Blogs, Blogs”. Blogs are everywhere these days. For small business owners, you’ve probably been told a time or two about blogs and how blogging can help promote your business. If that’s the case, you probably have quite a few questions. What is a blog? How can blogging help grow my business? What do I blog about? How do I get started blogging? How do I attract readers to my blog? All of these questions are legitimate and today’s post will take a shot at answering them for you.

  1. What is a blog?
    1. A blog is a website which provides commentary on a specific subject for readers. Blog content is created by an individual or a team of individuals.
  2. How can blogging help grow my business?
    1. Blogs are a great SEO tool – the content helps get your blog to the top of search results
    2. Blogs drive traffic to your website
    3. Blog content positions you as a thought-leader in your industry
    4. Blogs help you build relationships with your readers, customers, & prospects
  3. What do I blog about?
    1. Pick a topic that you’re passionate about, as blogs require a decent time commitment
    2. Blog about your business, your industry, or something that your customers would be interested in (example: If you own a Salon, blog about celebrity gossip or new beauty products)
  4. How do I get started blogging?
    1. There are a number of great FREE sites out there, but for more advanced individuals, you can also host your own
    2. Some great free sites for creating a blog are: WordPress (they also allow you to host your own) and Blogger
    3. Read other blogs to find what you like and don’t like about them – Implement the features you like into your blog
  5. How do I attract readers to my blog?
    1. First and foremost, with great content – With that said, you need to cut through all of the clutter that’s out there as well, so that content can be found
    2. Try to post new content at least twice a week – Consistency is key
    3. Add sharing tools like Add this or Share this – These tools allow readers to share your content on social tools and content aggregaters (Digg, Reddit, Facebook, Twitter, LinkedIn, etc)
    4. Use blog carnivals to reach a larger audience
    5. Add a RSS feed so readers can subscribe to your blog & get updated when new content is published
    6. Find your own voice. Be authentic.

Blogging can be an extremely powerful tool if used properly. Not only is it great for SEO, but it positions you as a thought-leader in your industry. Customers always go to the thought-leader for advice or to buy goods and services. Use blogging as a tool to reach larger audiences and maintain it by providing those audiences with relevant content. If you do it properly, your organization will definitely prosper.

Best of luck in starting your new blog. If you want to start a blog, but know you don’t have the time, check out the Catalyst Marketers Solutions page to find out how we can make blogging turnkey for your business.

TweetLister – A Great Online Tool for Real Estate Listings

Wednesday, September 9th, 2009

Twitter is the real deal when it comes to effective online tools for small businesses. “If you don’t know, now you know.”

With so many people unwilling to proclaim this same sentiment when it comes to Twitter, you may want to know how I’m so sure. Well, first, it’s just my opinion, but with that said, my opinion is based on certain facts. One of the biggest indicators for me, that Twitter is the real deal, is the fact that there are so many businesses being built around the use of Twitter. When there are other companies who bet their business success on your business, then it’s safe to say you’ve arrived. Now, whether you flourish from here, is another story.

Their are already numerous add-on tools for Twitter out there and sure to be more to come. The online tool I want to highlight in today’s post is a tool for Real Estate Agents, Brokers, and Real Estate Investors – TweetLister.

TweetLister is a free online tool focused on helping real estate agents, brokers, and investors list their properties & display them on Twitter. Users can easily create, post, & manage Twitter listings. The main property types listed on TweetLister are:

  • Residential
  • Commercial
  • Vacation Rentals
  • Land

TweetLister allows you to add a lot of information about your listing and organizes it in a way that makes reviewing that information very easy for possible buyers. Some of the things you can list about your property, besides the standard things like, price, square footage, # of bedrooms/bathrooms are:

  • 5 photos
  • Map
  • Mortgage Calculator
  • Open house information

If you’re in the real estate game and you want to reach a larger audience for your listings, I’d suggest signing up for Twitter if you haven’t already and then signing up for TweetLister.

TweetLister is among the many tools that’s changing the real estate game for Agents, Brokers, & Investors. With that said, tools like TweetLister are empowering more and more homeowners as well. Homeowners now have a tougher decision to make when it comes to selling their home since doing it themselves is becoming a more viable option these days. A few years ago, if you wanted to sell your home, you’d contact an agent. Today, with a little time spent learning what’s involved in the process and learning what online tools are available to you, selling your home without an agent is becoming easier.

Keeping the above in mind, all of you real estate agents out there should be aware of this change, and should figure out how to make yourselves more valuable to customers. This way customers will still come to you to sell their home instead of doing it themselves.

Industries evolving is an ongoing cycle as technology advances. Today we’re focusing on real estate tools, but it applies to almost any industry. How are online tools changing your industry? AND what are you doing to change along with it?

Quick Rant on Permission-based Email Marketing

Friday, September 4th, 2009

About 10 years ago Seth Godin, marketing guru, coined the term “Permission Marketing”. Email spamThe idea was so important that he wrote a bestselling book about it – Seth Godin’s Permission Marketing (full disclosure: affiliate link). Seth describes permission marketing as, “the privilege (not the right) of delivering anticipated, personal and relevant messages to people who actually want to get them.” The way to obtain permission to talk to someone is usually through an opt-in of some sort. Now, there are ethical ways to obtain an opt-in, like double opt-in and unethical ways to collect opt-ins, such as, implied opt-ins.

Just the other day, I reached out to a real estate agent about an investment property. I’m always looking for great real estate deals and I had one simple question for the agent. A few hours later I received a four paragraph response to my one question email. The agent’s email came full of additional questions for me, yet my initial question wasn’t answered. You may say, OK, well that’s his job. He needs to sell the house. That’s fine, I understand that. The reason for this post was the next response that came to my inbox. A few minutes later I received another email from the agent, but this time, it was a pre-canned ‘Welcome to my email newsletter’ message. Did I imply that I wanted to be a part of his email newsletter list from my one question email? I don’t think so…

This is probably the third or fourth time in two weeks that something like this has happened to me. I think 50% of the time it was with real estate agents. Perhaps this is because by default agent’s are marketers, yet they have no formal marketing training. Because of this, they do it wrong all the time and the results are frustrated customers and/or prospects. Never once did I ask to be a part of this email list, but these agents & businesses use implied opt-ins to fuel their email marketing list.

Getting back to Seth Godin for a minute, in one of his blog post’s Seth talks about Permission Marketing. He says, “just because you somehow get my email address doesn’t mean you have permission. Just because I don’t complain doesn’t mean you have permission. Just because it’s in the fine print of your privacy policy doesn’t mean it’s permission either.”

So it doesn’t really matter if you’re a real estate agent or a SMB (small or mid-sized business), if you want to keep customers happy, be sure to obtain their permission before including them on your email marketing list. If you don’t, the negative backlash could be more than you’re able to withstand. If you’re not sure about the rules to permission-based email marketing, send me a message. I’ll work with you on it.

Is Gmail down? I’ll Twitter it

Wednesday, September 2nd, 2009

So I had the title of this post saved as a draft in WordPress. When I have an idea for a post, but no time to blog, I “Add New” and save a title for a post. That title acts as a reminder for me to blog about the topic when I have some time. Well what better day to write this post, since Gmail was down for a while yesterday afternoon.

Gmail down September 1 2009

As more users sign up for online tools like Gmail, outages are becoming more common. Whether it’s from hackers trying to take down the system, bugs in the system, or simply system overload, users are having to deal with outages more frequently than they would like. With that said, when one site goes down, many users rush to another in order to stay connected.

Is Twitter the new CNN for breaking news? I know I go to Twitter whenever I’m having an issue with a social tool OR when there is any sort of breaking news. For example, I have Comcast cable and it went out the other day, I hopped on Twitter and searched for “Comcast Philadelphia”. I was presented with hundreds of tweets from local Comcast subscribers who were having the same problem. I was able to find out just what was going by using Twitter.

The trick for Twitter is to recognize that their subscribers are using the tool in this way and make sure their bandwidth can handle the increased traffic. We don’t want Twitter going down due to increased traffic.

Businesses large & small will hopefully realize that Twitter is being used in this way because there is an opportunity for them to trouble-shoot issues by using Twitter. Customer service is a huge expense for organizations, but it’s critical in keeping customers happy. If companies begin shifting those expenses from traditional customer service techniques to new methods such as using Twitter, they can drastically cut costs, and service their customers better. When Comcast goes down, they can simply tweet that information to their followers. Those tweets should explain the issue, provide assurance that Comcast is working on it, and provide an ETA for getting the system back up. This would keep customers in the know and alleviate heavy call traffic to the traditional customer service tools.

When one of your social tools goes down, where do you go to find out what’s going on?

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