Archive for the ‘Online Marketing’ Category

Small Businesses Run Over Their Competitors Like Chris Johnson

Wednesday, September 15th, 2010

With 23 players selected ahead of him in the 2008 NFL Draft, including a number of running backs, Chris Johnson came into his rookie season with the Tennessee Titans with a big chip on his seemingly small shoulders. Over the next two years Johnson has proven that those shoulders are much broader than 23 other NFL franchises realized on Draft Day back in 2008.

Entering the 2010 NFL season Chris Johnson is coming off of a record breaking season in 2009. Chris Johnson broke Marshall Faulk’s record of total yards from scrimmage (both running & receiving) with 2,509 total yards. Johnson also joined 5 other running backs in the NFL history books as 1 of 6 players to rush over 2,000 yards. Looked at as undersized running back who probably wouldn’t be anything more than a specialty player in the NFL because of his size, Chris Johnson is showing everyone just how broad his shoulders are, as he intends to carry the Tennessee Titans to a Super Bowl Championship in 2010.

Small Businesses Learn From Chris JohnsonWatching Chris Johnson run and understanding his story it’s easy to see a number of parallels to successful small businesses. In this post we are going to highlight three aspects of Chris Johnson’s game that makes him so successful. We are then going to show you how Chris Johnson’s traits are mirrored in successful small businesses. There are many small businesses out there who are already the Chris Johnson of their local communities. For those of you who want to take your small business to Chris Johnson status you should find this post both refreshing and informative.

The three characteristics that define Chris Johnson’s success as a running back in the NFL are:

  • Fearlessness
  • Creativity
  • Constant Improvement

Fearless Businesses Thrive

Chris Johnson might just be the very best player in one of the toughest sports in the world. A trait that all successful NFL players must posses is fearlessness. In a game where 200 – 300 lbs players are running around at speeds that would make sprinters marvel, only the strong survive. The strong survive and the most fearless thrive. Chris Johnson takes on competitors two and three times his size and he’s not afraid to both get hit and deliver hits of his own. Chris Johnson doesn’t let one bad play or one big hit take him out of his game. He gets back up and goes at it even harder the next time. Playing without fear allows Johnson to try new things, take on bigger defenders, and get up after being knocked down. The same things can be said for successful small businesses.

Small businesses that thrive in today’s economic environment are fearless. There are a number of reasons why businesses might be fearful today; economic & political uncertainty, increased taxes, big drops in consumer spending, and the list goes on. The businesses that we see thriving today are the ones who don’t let those fears creep in. The know they offer great value in their products & services and they are constantly on the lookout for new ways to educate their customers & prospects. Successful small business owners aren’t afraid to fail, yet they are smart enough to ensure that any failures are small failures that can be learned from. Businesses of tomorrow will be the ones who exhibit no fear in moving through these rough times and continue to get up after being knocked down.

Creativity Drives Success

For those of you who have not heard of Chris Johnson until now and even for those who have, you have to check out the highlight video below. On a number of his plays you will see his creativity in how he moves down the field with the football. He makes a lot of people miss tackles against him. For those of you who don’t like hip-hop music, please turn the volume on the YouTube video player down.

As you can see from the video, Chris Johnson is pretty incredible to watch. He does things that not many other running backs can do or have even attempted. This creativity allows Johnson to excel as a running back in the NFL. He’s always looking for an angle; a way to beat his competition. Creativity is a KEY to Chris Johnson’s success, as it is a key to the success of small businesses.

Small businesses MUST be creative in the way they approach running their business, creating products & services, and especially their marketing. Being creative can help you stand out from your competitors. As you may know from reading some of our other blog articles we are big believers in creativity. We always say that a strong strategy, the right tools, and a little creativity breeds success. We think Chris Johnson would agree.

Get out there and host your own fashion show, run a foursquare Christmas promotion, or partner with local businesses to create value for local residents. Do something that will help you achieve your goals while engaging your customers & prospects. You must take advantage of the many online tools that are available for free and develop creative promotions to run through those tools. By being fearless and getting creative you can blow right past those bigger, and seemingly stronger, competitors!

Compete, Analyze, Improve, Repeat

Small Businesses Learn From Chris JohnsonAsk any successful NFL player and many will tell you that 80% of his success is due to how he prepares for games with only 20% coming from raw talent. Throughout the weeks and months (and even during the off season) NFL players like Chris Johnson are working to improve their game. They do this through technique training, strength & conditioning training, and especially film study. The process is usually prepare, compete, analyze, improve, and go after it again! Chris Johnson does this better than most. He uses the film room to see what he did well during games and what he can improve on. He also studies his competition to understand what their weaknesses are. He then goes out game after game trying to improve on his last performance by trying new things and exploiting his competition’s weak links. Successful small businesses do the EXACT SAME THING.

Successful small businesses are always looking for feedback, whether it’s positive or negative. Positive feedback reinforces the good things that they are doing and can be used to promote their offerings to new potential customers. Negative feedback allows them the opportunity to improve their offerings and turn a frustrated customer into an advocate.

When successful small businesses run creative marketing promotions they are always pushing the envelope and finding ways to capture feedback. Their film study comes in the form of customer feedback and they know there are ways to elicit that feedback from customers & their community. Each time they hear from a customer they analyze the feedback, make any necessary improvements, and then they go after it again! This process allows small businesses to thrive in today’s economic environment.

Closing Thoughts

If you didn’t know Chris Johnson before reading this post, hopefully you do now. You see number 28 for the Tennessee Titans is much more than a great NFL running back, he is a symbol for success in anything you do. Whether you own a small restaurant, walk dogs, run a local gym, or operate your own jewelery store you can learn how become a successful small business by watching Chris Johnson run.

Social Media Marketing for Business is ALL About Discipline

Monday, August 9th, 2010

Do you have what it takes to stay on task, achieve your objectives, and be consistent in your approach when using online tools to promote your business? Hopefully at this point, almost everyone can agree that Social Media Marketing benefits businesses. With that said, there are still a large number of organizations who are not seeing results from their Social Media Marketing efforts.

There are many reasons why some business owners still are not seeing their Social Media Marketing efforts pay off. One of the main reasons might be that they lack discipline in one or many areas of their Social Media Marketing efforts. You see, Social Media Marketing is ALL about DISCIPLINE. This post dives into the subject of how being disciplined in your Social Media Marketing efforts helps you achieve your Online Marketing goals.

Create a Online Marketing PlanSocial Media Marketing takes time. Success doesn’t happen over night. Business owners who jump into Social Media Marketing without a plan lack discipline. Business owners who use online tools that are not relevant to their business lack discipline. Business owners who do not consistently use those online tools to engage their target audience lack discipline. Business owners who spend time discussing topics that are not relevant to their business or to their target audience lack discipline. Business owners who do not take a step back (at least quarterly) to analyze how they are tracking against their performance measures (which should be set within your Online Marketing Plan) lack discipline…and the list goes on. All business owners who act in the ways mentioned above are going to find it hard to achieve success with Social Media Marketing. For Catalyst Marketers, it all comes back to discipline. So let’s discuss how you can ensure that you do not get stuck in the traps above, get disciplined in your Social Media Marketing efforts, and achieve success with Online Marketing.

  1. Just like a shiny new toy, Social Media Marketing gets business owners excited. Sometimes you just jump right in without a plan. As a business owner, I’m sure you can appreciate the importance of having a solid plan for almost everything you do. A plan allows you to set objectives, figure out ways to achieve those objectives, and set performance measures. Before starting that Facebook business page, or tweeting on Twitter, be sure to take time and build your Online Marketing Plan. This will allow you to stay focused while executing on your plan, as well as, provide you with direction, and allow you to measure your results.
  2. When creating your Online Marketing Plan, be sure to determine who your target audience is, and then spend some time doing a little research on what online tools they use. Once you determine where your target audience is spending their time online, you can setup profiles on those online tools & begin engaging with your audience. It takes discipline to say, I’m going to use LinkedIn to promote my business or I’m not going to use Facebook. If LinkedIn makes sense for your businesss, then that’s where you need to be. If your target audience isn’t on Facebook, then don’t waste your time on that channel.
  3. Be focused in your messaging. Inject personality into you content, but DO NOT talk about topics that are not relevant to your business or your audience. Your customers and prospects don’t care that you’re “taking a shower” or “headed to the gym”. Separate your personal messages from your professional messages, BUT AGAIN, be sure to infuse your personality into your messages.
  4. Set time aside every month or every quarter to analyze your Social Media Marketing against the performance measures you setup in your Online Marketing Plan. You can do this by utilizing reporting tools like Google Analytics, Facebook & foursquare Reports, Feedburner, etc. Tracking your results on a regular basis against how you thought you would perform in certain areas allows you to understand return-on-investment. It also allows you to capitalize on marketing tactics that are working and improve marketing tactics that are not working. With time always lacking in a business owners schedule, it takes discipline to sit down for a few hours every quarter and truly analyze how things are going. Those who do make time for this CRUCIAL activity will see many more benefits than those who do not.

Here at Catalyst Marketers, we know that Social Media Marketing works. Two of our largest clients have been a direct result of using online tools to reach prospects, build relationships with them, and ultimately convert them into customers. The two tools that were of most use to us in attracting those two clients were LinkedIn and Squidoo. We setup our Online Marketing Plan, understood what online tools made sense for our business, used the tools consistently, and ultimately achieved success. You can do the same for your small business. All it takes is a little discipline.

Hiring an Online Marketing Agency Instead of Internal Marketing Employees

Monday, July 26th, 2010

Have you considered hiring an online marketing agency to help you construct the appropriate marketing strategy, and to help you execute on that strategy? More and more business owners are considering outsourcing their marketing activities to Online Marketing Agencies like Catalyst Marketers. As long as you choose a great agency to work with, the benefits of hiring an outside agency to handle your online marketing efforts far outweigh hiring a team of marketing employees.

Whether you’re a medium to large-sized business, or you’re a small business, outsourcing your online marketing activities can help reduce expenses, and increase your revenue. As we dive into the benefits to outsourcing your online marketing activities, we are following the assumption that you have already decided to use online marketing as a way of reaching more people, building relationships, and driving sales.

Outsource Online MarketingA big key to all of this is finding the right Online Marketing Agency. Many traditional agencies out there now include social media marketing or blogging in their portfolio of services. Not only that, but it seems like 35% of the unemployed are now Internet Marketing Consultants –> Buyer Beware. I’m not saying folks shouldn’t try to start their own businesses if they’ve been laid off, what I am saying is that you need to meet with a number of agencies & professionals before making any decisions. Many of these folks don’t know how to truly use online tools to help grow relationships and drive sales. Others know how to do it, but they are stuck in the old world rules of having a brick-and-mortar agency with numerous employees. This means their costs are going to be astronomically higher than an agency like ours, which is a virtual marketing agency. Hiring an Online Marketing Agency is a process, one that nobody should take lightly. Do your homework and then go with your gut. If you make a mistake, then simply move on & try again. The benefits to finding and hiring the right Online Marketing Agency far outweigh any perceived risks in doing so.

Here are a few of the benefits that we believe make outsourcing your Online Marketing activities the better option when comparing it to hiring a team a internal Marketing employees:

  • COSTS: Costs are the biggest advantage to outsourcing your Online Marketing activities. The cost of a salary PLUS benefits to bring a knowledgeable, and experienced person on full-time are in the $100k range. With that, you’ll probably need at least another individual, probably at the Marketing Coordinator level to assist the department head. For less than $35,000/year you can outsource all of your online marketing needs to an agency.
  • DEPTH OF KNOWLEDGE: Even when you bring on a talented individual to head up your Marketing department, the likelihood that she will have the skills to plan & execute on ALL of your tactics herself is very slim. In most cases, you’ll end up outsourcing a lot of work regardless…which leads us to our next point…
  • ONE VENDOR: By outsourcing your Online Marketing needs, you can minimize paperwork and everything else that comes with contracting with multiple vendors + multiple employees. By selecting an Online Marketing Agency that can deliver on all of your web-based or mobile-based marketing needs, you are creating one point of contact. Pick the right agency, and then run everything through them.

The list of benefits to hiring an Online Marketing Agency instead of internal marketing employees does continue, but I think the 3 above are most critical. Some folks will tell you that you cannot find an agency that can understand your business as well as an employee would. We definitely disagree on that response. Again, it’s all about finding the right partner. Here at Catalyst, the very first thing we do when we partner with a new client is dive into all relevant aspects of their business. We also continue to learn every day that we work with our clients. Ultimately, we are able to integrate so heavily that many non-marketing employees know us by our first names. There are some agencies out there who are unable to integrate as well with their clients, but if you understand the importance of that ability, then you’ll be sure to select the right online marketing agency for your business.

What are your thoughts on outsourcing your marketing activities? Are you currently doing it? If so, how’s it working? Have you outsourced your online marketing in the past? How did it work out? We hope you’ll share your stories with our readers via the comments section below OR on our Facebook page – a place for small business owners to connect, share information & ideas, and learn about Online Marketing.

Build Your Tribe Like Chad Ocho Cinco

Monday, May 24th, 2010

In an economy where many individuals and businesses are struggling to keep afloat, those who use creativity, and leverage the power of the Web, are having a tremendous amount of success. It’s all about engagement these days. It doesn’t matter if you’re engaging 20 people, or 200,000. By building relationships and having conversations with your community, you can achieve your goals. In this post, we are going to show our readers how a NFL star is building his brand by engaging his tribe through online social tools.

Lewis Howes, Author of LinkedWorkingSeth Godin Marketing Guru

Seth Godin, THE leading marketing thinker of our time, wrote and entire book on building and engaging “your tribe” (affiliate link). Mr. Godin defines a Tribe as, “a group of people connected to each other, to a leader and to an idea”. I know a lot of people read Seth’s book, though I’m not sure that one, Chad Ocho Cinco, was one of them (Chad, please correct me if I’m wrong – I’m not trying to sell you short my man).

From my perspective, it seems like Mr. 8-5 just has an intuitive sense on how to build, and engage, a community of people. We, as business owners, can learn a lot from studying how Chad Ocho Cinco is able to leverage the power of the Internet, in order to connect with, and engage, his target audience.

Chad Ocho Cinco, originally known as, Chad Johnson, is a professional football player for the CincinnatiBengals. With that said, you may know Chad from his recent appearance on Dancing with the Stars, maybe you know him through Twitter, or perhaps you’ve caught him on his USTREAM channel, The Ocho Cinco Show. See, we thought that Chad Johnson was just a football player – Yes, he was known for his entertaining antics on the field, but that’s where the fun stopped. But secretly, Chad was living a double-life. You see, Chad Johnson is a Super Hero for the NFL. Through his own efforts, he’s been able to build a tribe of followers, many of whom are new NFL loyalists solely due to Chad. Like other Super Heroes, Chad Johnson has an alter ego – it’s Chad Ocho Cinco. On Ocho Cinco’s tool belt, you won’t find the stereotypical Super Hero tools, like the grabbling hook, you’ll find a smart phone, Twitter, USTREAM, and Facebook.

Chad Ocho Cinco Personal BrandChad Ocho Cinco is a pioneer, not only for the NFL, but for Professional Sports Players around the world. If you ask Lil’ Wayne, he might tell you that Ocho Cinco, “is a monster in the game, similar to the Loch Ness”. See, Chad Ocho Cinco has gone from funny personality on the football field, and a Pro Bowl player, to one of the biggest Personal Brands in Sports [period]. Changing his name from Chad Johnson, to Chad Ocho Cinco, was a brilliant guerilla marketing move. Guerilla Marketing is all about using creativity to do a lot with a little. Nobody has ever pulled off a stunt like this before in Professional Sports, and it generated huge amounts of publicity. Chad leveraged that publicity to start building his tribe through the Internet.

Ocho Cinco connects with everyday people on Twitter, Facebook, and USTREAM. He’s approaching 1 million Twitter followers, has almost 280,000 connections on Facebook, and almost 10,000 followers on USTREAM. If you thought this guy was just a football player, you must have only been paying attention to his equivalent of Clark Kent, Chad Johnson. Chad Ocho Cinco has a tribe of loyal followers bigger than some fortune 500 companies – over 1 million people. It’s pretty incredible. Can you imagine if Chad ever left the Bengals? His new team would instantly gain hundreds of thousands of fans.

Chad Ocho Cinco does a lot of things that small businesses can emulate (when it makes sense), in order to build your tribe:

  • Chad has decided to use three main online tools, Twitter, Facebook, and USTREAM, and he uses them on a daily basis to check-in with his tribe
  • Chad puts himself out there – Ocho Cinco has taken the relationships he’s built online, and started taking them offline. He gives out his cell phone number to his tribe, and invites his followers to catch a movie with him when he’s in town. Ocho Cinco genuinely tries to get to know his tribe members, both online and offline.
  • Ocho Cinco uses his online tools to promote upcoming events, like new episodes of Dancing with the Stars, or charity outings. He uses the tools to build awareness prior to the event. When he can, he tries to live tweet from the event, and then he engages his tribe after the event to find out what they thought. Almost everything you do as a business can be turned into three separate promotional opportunities, and Ocho Cinco executes this perfectly.
Lil Wayne Content Marketing

Chad Ocho Cinco has used online social tools to become a Super Hero for the NFL. He has gone from a Pro Bowl receiver to one of the largest Personal Brands in all of Professional Sports. He’s changing the game for all current and future professional athletes. One of Ocho Cinco’s recent tweets captures his trendsetting perfectly, “Dear NFL players (rookies n vets) I’m not Jay Z but the #blueprint has and is still being created for on~off field #success #letsgetit”. Ocho Cinco is mapping out a blueprint for how other Professional Athletes, and even business owners, can be successful with social media.

Chad Ocho Cinco might not be Seth Godin when it comes to Marketing, but then again, he’s much more likely to create, manage, and market a multimillion dollar business after his playing days are over, than Seth is to catch touchdown passes from Carson Palmer. Mr. 8-5, thank you for showing small business owners how they can use online social tools to connect with, and engage, a tribe of their own.

Run a Foursquare Swarm Badge Promotion

Monday, April 19th, 2010

So by now, I’m hoping that most of you have heard about using Foursquare for business. We have discussed the potential of Foursquare here a few times in the past few months, and we are also getting ready to release a FREE Fousquare for Business eBook. If you’d like to find out more about the Foursquare for Business ebook, simply contact us for more information. For today’s post, we are going to discuss the highly coveted Foursquare Swarm badge, and how you can leverage this coveted badge to drive sales for your small business.

UPDATE: Download our new FREE eBook: How to Use Foursquare to Grow Your Business

Foursquare for businessThe Swarm Badge on Foursquare is unlocked when a Foursquare flash mob is created at any location. A Foursquare flash mob consists of at least 50 people being in the same place at the same time. Now, of course, you can influence this so that a Foursquare flash mob occurs at your small business, just like this restaurant owner did.

What’s great about a promotion like this is that you can use it to generate a TON of buzz before the promotion, during the promotion, and after the promotion. When you decide to run an event like this, it’s always recommended that you use the online social tools that you have a presence on, like Twitter, Facebook, YouTube, your blog, etc. to promote the event. Before running a Foursquare Swarm Badge Promotion, be sure that you take time to understand if your customer-base has started using Foursquare yet. Be sure your business profile on Foursquare is correct, and then start promoting check-ins at your place of business. Keep an eye on your stats and once you determine that there are a decent number of your customers on Foursquare, then you know that it’s time to run Foursquare Swarm Badge Promotion.

Here are a few tips to help you get started:

  • Be sure your business is listed correctly on Foursquare – If not, tweak it or add it
  • Research your customer-base to ensure they are Foursquare users
  • Create a blog post or even better, a video explaining the promotion – Are you planning on having a special event to celebrate the Foursquare flash mob? If so, tell your customers what they can expect.
  • Use your social tools and in-store fliers to promote your event in order to build buzz
  • Be sure to video record the event so that you can use it in post-event promotions
  • Figure out a way to drive sales during the event
  • Live tweet the event or figure out a way to allow your customers (the flash mob) promote your event for you – they’ll be doing some of this when they Check-In at your location on Foursquare
  • Use the materials you created during the event (ie. your video) to promote the event after it’s passed

By finding creative ways to use the increasingly popular location-based social network, Foursquare, for your small business, you give yourself the ability to generate more sales than you would without leveraging Foursquare and other online social tools. You are also connecting with your community and weeding out your most loyal customers. Those folks who join in on your Foursquare Flash Mob to unlock the Swarm Badge are probably high-value customers, and this is your opportunity to let them know they are appreciated. You can use this Foursquare Swarm Badge Promotion as an opportunity to begin building a long-lasting relationship with those folks. The best part about the entire promotion, costs are close to zero. Since you’re not spending much on the execution of the promotion, let us know if you’d like any help in planning it. Either way, you should definitely consider running a Foursquare Swarm Badge Promotion for your small business.

Have You Done Your #SpringTweening Yet?

Wednesday, April 14th, 2010

Spring is here! Have you done your #SpringTweening yet? SpringTweening: Cleaning up your Twitter account to make your time on Twitter more efficient and effective.

A few weeks back I was having a Twitter conversation with @Ann_Donnelly and she mentioned that she was cleaning up her Twitter account. That conversation sparked the idea for this post. Shout out to Ann –> Follow her, she’s great!

Update my twitter profileIf you have been using Twitter to promote your business, then you know that the more time your spend on Twitter, the better your results are. With that being said, there are things that you can do to increase your productivity on Twitter. As a business owner, time is a critical resource and anything you can do to make better use of your time, is worth pursuing. Now, sometimes you have to spend time, to create time. What I mean by this is, by taking a few minutes to clean up your Twitter account every few months, you will be able to make better use of Twitter for business, which ultimately saves you time on an on-going basis and adds more value to your business. Things change so fast in the online world, and if we don’t take a second to make occasional updates to our social media profiles, we risk losing out on potential opportunities.

Here are a few things that you can consider when completing your #SpringTweening this year:

  • Create lists and/or groups of key customers, competitors, other local merchants who you want to actively follow and engage
  • Update your Profile Bio if anything needs a refresh. Are you using your keywords in your Twitter profile? You should be.
  • Go through the list of people you’re following and remove anyone who isn’t active or doesn’t make sense for you to follow any longer
  • Use tools like TweepSearch to find new relevant followers for your small business and begin following those folks – hopefully they will follow you back

By taking these steps every few months, you can be much more productive on Twitter. By creating lists or groups, you can easily follow a select set of individuals. At least one list should be comprised of high value customers, so that you can actively engage those folks. Updating your profile will allow more relevant people to find and follow you. Removing followers who no longer make sense for your business will remove some of the “noise” in your Twitter feed and allow you to focus on your most important connections. Finally, finding and using new Twitter tools like TweepSearch allow you to get more out of the time you spend on Twitter. TweepSearch allows you to search for, and connect with, your specific targets. Hopefully you can find the time to do your #SpringTweening in the next few weeks. If you do, you’ll make better use of Twitter for business.

Do You Thank New Facebook Fans of Your Small Business Fan Page?

Monday, April 12th, 2010

A lot of people ask me how to make REAL connections on Facebook (and other social media sites). My response is always the same, build your online relationships just as you would build real world relationships. As you know, it takes time to build a solid relationship with someone in the real world, and the same holds true with online relationships. Relationships are usually forged based on mutual respect, similar interests, and connecting personalities. I’m sure that in your offline world, you are polite when interacting with your friends, business contacts, and your family. You should use that same approach when building online relationships on Facebook. Today’s post is all about being polite and respectful when interacting with fans and customers on Facebook.

Social Media Marketing FacebookMore times than I care to count, I hear people talking about how important it is to have a large QUANTITY of Facebook fans without much regard to the QUALITY of the relationship with those fans. Many times, engagement is an afterthought. Here at Catalyst Marketers, we believe in Quality over Quantity. Yes, we want to have a large number of fans too, but what we really want is a strong relationship with each and every fan. More times that not, the first interaction we have with a fan is a Thank You message that we send them after they’ve become a fan.

Every time we check the Catalyst Marketers Facebook fan page we check to see if there are any new fans. If we do have a new fan, we take 2 minutes to send that individual a Thank You message. We click on the fan’s profile and then under their profile picture, we select “Send a message” (not everyone allows for messages to be sent, so if you don’t see it, you can’t send that fan a message). We then open a ‘New Facebook Fan Script’ that we have saved as a Text File on the computer, copy/paste the content into the message, customize it (name and anything else that makes sense) for each new fan, ensure the link to our blog is active, and click ‘Send’. It’s that easy and I have to say, we get a great response from it.

The big time-saver is the script that we created. We created it for our first fan, saved out the copy, and now we use it for each new fan. If you want to get even more personal, you can manually craft a new message for each fan, but we think it makes sense to have some standard language that we can add to for each fan. If you’d like, you can use our New Facebook Fan Script as a guide for creating a script that meets your needs.

In your New Facebook Fan Script, you should consider having these main elements:

  • Subject line has the words ‘Thank You’ in them to help with open rates
  • Add the fan’s first name
  • Open with a sentence or two thanking him/her for becoming a Facebook fan
  • Set expectations on what the fan can expect to find on your small business Facebook fan page
  • Include a call-to-action (ie. take part in discussions, check out our blog, etc)
  • Close with your name and a link to your website or blog

If you follow the steps above, and begin to create QUALITY Facebook fan relationships, then you’re going to see an uptick in conversions from Facebook fans to customers. The steps for building a quality online relationship on Facebook are the same steps that you take when building a real world relationship. Being polite, by thanking each new Facebook fan, is a great way start to building a QUALITY relationship with Facebook Fans.

Cause Marketing with Foursquare

Monday, April 5th, 2010

It seems like every day there is more and more written about Foursquare for business. The topic is really picking up steam, especially on leading Technology & Marketing blogs like Mashable, HubSpot, and OPEN Forum from American Express. As you know, we’ve written about Foursquare a few times now on the Catalyst Marketers blog. A few weeks back we talked about small businesses running Foursquare Mayor promotions, and we are also in the process of writing a Foursquare eBook –> Stay tuned to the blog and/or follow Catalyst Marketers on Twitter for more information on that. In this post, I’d like to discuss an idea about using Foursquare for Cause Marketing.

UPDATE: Download our new FREE eBook: How to Use Foursquare to Grow Your Business

Does your business donate money to charity? Do you ever run promotions to help fight for a cause? If so, Foursquare offers a unique opportunity to combine your charitable promotions with an increasingly popular location-sharing platform. Foursquare allows you to use the check-in feature to present a special savings opportunity to customers, which can then be tied to your donation.

Run a Foursquare Check-in for Charity Promotion

Here’s how it could work:

  1. Use your blog, Twitter, Facebook, Foursquare, and in-store materials (use all of your communication platforms) to promote the Foursquare Check-in for Charity Promotion
  2. Ask patrons to check-in at your retail location each time they come by
  3. Create a Foursquare special tied to the check-in –> The goal being to encourage a purchase
  4. Determine a percentage from each sale that will go to charity (only from transactions using the foursquare special coupon)
  5. Run the promotion for a set period of time – I’d imagine that the longer it runs, the larger the donation pool will be
  6. Make the donation and promote the post promotion success via your blog, Twitter, Facebook, etc.

cause marketing foursquareYou might be thinking, well, it sounds like it could really work…but what happens if it really works?? I could be on the hook for a big donation. That’s very true, and it’s exactly why you may want to tie the Check-in process with a foursquare special and percentage donation. This way you only make a donation on the transactions that occur as a direct result of the promotion. If a customer uses the foursquare special to receive a discount on her purchase, then you use a percentage of that sale to make a donation. As long as you tie the donation to the purchase, you should have enough money at the end of the promotion for the donation. You can also make it a flat donation; it doesn’t have to be a percentage (ie. For every purchase using the foursquare special, we’ll donate $2 to charity).

The benefits of using Foursquare for Cause Marketing

By using Foursquare to execute your Cause Marketing program, you get customers accustomed to checking-in at your retail location. You can also benefit from local media exposure since Foursquare for business is an increasingly popular topic, and will continue to be for some time. Foursquare also allows you to reward the customer actions with a special savings opportunity on a purchase, which ultimately provides you with the funds to make the donation. Cause Marketing is a great way to build a following for your business and it’s a great way to generate buzz. Foursquare provides small businesses with a fun and cost-effective way to execute a Cause Marketing campaign.

Tweet First, then Follow

Wednesday, March 31st, 2010

Before jumping into using any online social tools for business, it’s imperative that you first create a Plan for how you will use each tool. Due to how easy it is to get started using so many of the free online tools out there today, some business owners jump right in with planning properly. Sometimes that works, but more times than not, it leaves business owners with more questions than answers. When you have a plan, you have a foundation, you have goals setup that you are working to accomplish, and you have time requirements in place for how long you’ll spend using each online tool. When constructing a building for your business, you create a solid foundation before you start designing the interior and putting products on the shelves. This same principle holds true when you do start to use online social tools for business.

For this post, I’d like to focus on Twitter, but the principles can be spread to other online social tools as well. Twitter for business is one of the best uses of your time, as Twitter helps you reach and connect with your target audience, share ideas and educational content, and drive traffic to your blog and/or website. With that said, sometimes business owners get so caught up in getting on Twitter and building a large QUANTITY of followers, that they forget to first setup a foundation that can support such a large following.

Get followers on TwitterAs I’m sure many of you know, when it comes to your home, foundation problems are the last thing you want to hear from a contractor. A strong foundation provides the stability for your home, and the same is true for your Twitter profile. You might be saying, well that sounds good in theory, but how do I build a “foundation” on an online platform like Twitter? Great question. When I say, build a foundation on Twitter, I mean, find your voice, determine what you want to tweet about, figure out what your goals for Twitter are, so that your future actions are a direct result of trying to accomplish those goals, build out your profile, add an image, and then, actually start tweeting. Notice I didn’t say, “start following people”. There’s a reason for that…

When it comes to following people on Twitter, there are a few key things that QUALITY followers look for in a Twitter profile before following someone. A few of those attributes are:

  • Interesting and fully filled out Twitter Profiles – Use your profile to describe what business you’re in, what you will be tweeting about, and any other information that you think would be relevant to the type of followers you are trying to attract
  • Profile picture – Here at Catalyst Marketers we like to put a face behind the name, so we Tweet from @RyanTaft and I have a picture of myself up there, instead of a company logo. Some people differ on this subject, but I like the effect a personal image has when it comes to attracting followers.
  • A long list of quality tweets – people want to see what you’re tweeting about and who you are interacting with on Twitter.
  • Number of followers you have versus the number of people you’re following

Your foundation on Twitter is your profile and your tweets. When you first start out on Twitter, most people search for others to follow and hope that some of those folks will start to follow them back. What they don’t realize is that when someone is checking out your profile after you’ve followed them, they are looking for the attributes listed above. Now, obviously you won’t fit the criteria of the last attribute because you are a new user, so you don’t have any followers. With that said, I think that the weight put on number of followers is much less than the weight put on a professional profile and your Twitter content or tweets.

Setup a Twitter account for my businessMost of the time, people understand that you may be new to Twitter, so you don’t have a ton of followers, but if you also have a semi-filled out profile, with no profile picture (whether is a logo or personal image), AND hardly any tweets, then it’s likely that the majority will assume that you’re not an active Twitter user and move on without following you. NOW, if you’re just starting to use Twitter for business and you create a plan for what you’re hoping to achieve through Twitter, fill out your profile, upload an image, and start tweeting on a regular basis, then after 1 – 2 weeks, you’ll have 100+ tweets (hopefully), which is good for a new user. Now, as long as what your tweeting about appeals to your target followers (which is a post for another day), you’re more likely to attract those folks.

Once you’ve built out your profile and you’ve been tweeting for a few weeks, now it’s time to get out there and start searching for people to follow because you’ve successfully built your foundation. Follow industry leaders and follow your target customers. Follow anyone who makes sense for your business (keeping your goals in the back of your mind). When those folks see that you’re following them and they go to check out your profile, they are not going to see an empty lot, they are going to see a strong foundation and a commitment for building something great. You are more likely to attract those folks to follow you back because you took the time to tweet first, then follow.

No Time for Twitter? Use TweetDeck to Save Time

Monday, March 29th, 2010

As many of you know, here at Catalyst Marketers, we absolutely love using Twitter for business. Twitter is a great tool for reaching customers and prospects, building relationships with those folks, educating your followers on your business values, products, and services, and ultimately driving sales. Hopefully you have been using Twitter to promote your small business. If you’ve been using Twitter, than you know that success on Twitter has a correlation with your time commitment to using the tool. There are ways to make your Twitter efforts more efficient. If you are looking for a more efficient way to manage your Twitter efforts, then you should check out TweetDeck.

How do I use TweetDeckTweetDeck is a social media browser. It allows users to manage their social media efforts on Twitter, Facebook, LinkedIn and Myspace. If you’re using Twitter for business, you can use TweetDeck to manage your efforts. We use TweetDeck to manage @RyanTaft on Twitter. At this point, we are not using TweetDeck to manage our Facebook or LinkedIn efforts, but that doesn’t mean that you can’t. You can download TweetDeck for free and begin using it within minutes.

If you use TweetDeck, you can perform just about every one of the same functions that you can perform on Twitter.com. With that said, on top of those standard functions, TweetDeck offers additional features for Twitter management. A few of the main reasons why TweetDeck is one of the most efficient Twitter management tools are:

Column View on TweetDeck

TweetDeck allows for multiple views within the same main viewing window. TweetDeck achieves this through Columns. TweetDeck users can create columns for their followers, direct messages, mentions, a saved search on their business name or industry specific hashtags. TweetDeck users can even group their most loyal customers who follow them on Twitter into a column, which makes listening closely to what those key followers say, much easier. Column views allow TweetDeck users to see Twitter activity on multiple levels. This makes interacting with your followers much more manageable.

A prime example on how TweetDeck makes managing your conversations on Twitter is –> say you receive a direct message from a follower, without TweetDeck, you have to check the direct message through your email account. If you want to direct message back, you click the link in your email, pull up your Twitter account (login if you haven’t setup your browser to remember you on Twitter), and then craft and send your message. Through TweetDeck, if you have a direct message column (which comes standard when you download TweetDeck), you can send and receive direct messages right through one viewing window. A new direct message that comes in is populated in the direct message column. To send a direct message back, you simply hover over the follower’s image icon and click the direct message icon. The TweetDeck text input area opens and you are ready to craft and send your direct message. No more going from email to Twitter for direct messages. These are just a few of the reasons how Column Views on TweetDeck allow you to make better use of your time on Twitter.

Built in URL Shortener & Image Upload

Since Twitter’s inception a few years back, and much more so recently, people have been building tools to make Twittering more efficient, more fun, and more effective. TweetDeck is one of those tools. Tools like bit.ly, a url shortener, and TwitPic, a photo sharing tool, are other examples of Twitter tools. Many times, Twitter tools are stand-alone, in that you have to go out to a separate website (ie. http://bit.ly) to use the tool. What TweetDeck has done is integrated other Twitter tools into it’s platform, which is in part what helps make TweetDeck so effective.

Shorten my url for twitterThrough TweetDeck, users can type or paste a full URL into the Twitter text input area and TweetDeck, through it’s integration with bit.ly (or other URL shorteners) will automatically turn your link into a short url. No more copying the URL that you want to share on Twitter, navigating to http://bit.ly in your web browser, pasting the URL into the URL input area, and then copying/pasting your short url into Twitter. Now, simply copy/paste your full URL into TweetDeck and everything is done for you.

TweetDeck does the same with photos. Simply drag a photo from your computer into TweetDeck and it automatically prompts you to upload and host your photo on TwitPic (or other photo sharing tools). TweetDeck then creates a URL for your image and you can tweet it to the world. Your followers can then click that URL and it will take them to your photo page on TwitPic. TweetDeck provides an easy way to share and view photos on Twitter.

There are other great benefits to TweetDeck. Some things require visualization for people to get the full effect. We are actually doing a webinar on TweetDeck this week. We are going to go into more detail on how to use TweetDeck and what the benefits are. After the webinar airs, we will be creating a video demo from the webinar and adding it to this post. Check back to this post in a week or two to watch the video OR subscribe to Catalyst Marketers blog to receive email updates each time a new post is published.

OH, and if you want information on attending the TweetDeck webinar this Thursday, then simply become a fan of Catalyst Marketers on Facebook. We have the TweetDeck webinar information on our fan page.

TweetDeck on mobile phoneAnother thing that’s great about TweetDeck is that you can use it on your mobile phone. Downloading TweetDeck for your mobile phone is free and really easy. TweetDeck is still evolving and definitely has its limitations. With that said, it’s one of the better Twitter management tools out there. Like other online social tools, TweetDeck will continue to evolve as user needs change. Definitely consider using TweetDeck to make communicating with customers and prospects on Twitter more manageable.