Archive for the ‘Small Business’ Category

Use iPad In Your Store to Engage Your Customers

Sunday, January 29th, 2012

Have you ever considered using iPad in your store to engage customers? Using iPad as a marketing tool for engaging customers while in your store is growing in popularity among businesses. You’re seeing restaurants use iPad as a menu. Airlines are using iPad to allow travelers to order in-flight meals and drinks. Lebron James recently opened a shoe store whereby 45 iPads are on display to provide product information to customers. Retailers are beginning to realize just how powerful iPad can be as an in-store marketing tool. Why not use iPad in your store?

What’s Needed to Use iPad in My Store?

ipad in store marketingDepending on what you want to use iPad for, there are different things that you will probably need to run this new marketing program. The main things that you’ll need in order to use iPad in store as a marketing tool are:

  • A new or refurbish iPad (maybe even more than 1 depending on how big your store is and what you want to use it for)
  • An iPad stand or even an iPad kiosk in order to display and secure your iPad in your store
  • Wireless internet (you can use an iPad with 3G, but we recommend you get wireless internet in your store)
  • Some people like to use a wireless keyboard to make typing easier for customers, but it’s not a necessity
  • A sign of some kind explaining anything customers might need to know about interacting with your iPad in your store

Other than the items listed above, you don’t really need anything more in order to run an effective in-store marketing campaign with iPad.

10 Ways to Use iPad in a Retail Environment

Retailers should be very intrigued by all of the possibilities that iPad offers as a marketing tool. We think that as 2012 progresses, and especially as we enter 2013 and beyond, you’re going to see more and more businesses begin experimenting with using iPad in their stores. Here are a few of the many ways we see retailers using iPad in their store to engage their customers:

  1. Use iPad as an electronic billboard – Set iPad up on a stand, or better yet, create a iPad kiosk, and display a message to your customers.
  2. Use iPad in your store to display your Twitter or Facebook page activity
  3. Use iPad as a Point-of-Sale tool
  4. Download an iPad app like OnSpot Social to collect customer email addresses in your store
  5. Collect Social Media Connections in Your Store on iPad – OnSpot Social can also allow customers to Like your business on Facebook, and follow your business on Twitter, right there in your store
  6. Show videos about your products, service, industry, or business to customers
  7. Set up an image slideshow on your iPad and display the slideshow in your store
  8. Use iPad to ask customers to answer a survey question while in your store
  9. Display a QR Code on iPad which takes customers to your website or one of your social media sites
  10. Run a special promotional offer on iPad

Who Can Use iPad to Engage Customers?

Using iPad as a marketing tool isn’t only limited to retailers. Really anyone who has a customer-base that travels to a physical location to transact business can take advantage of iPad as a marketing tool. Here are a few different ways we see iPad being used across different types of businesses:

  • Retailers can use iPad in their store
  • Use iPad to collect email addresses at your trade show booth
  • Colleges & Universities can use iPad to show High School Seniors and their families information about the school during their visits
  • Malls can use iPad to show mall information, events, store information, etc.
  • Airlines can use iPad to engage travelers during flights
  • Restaurants can use iPad as a menu or for ordering your meal from your table

The list goes on and on. What’s apparent is the iPad and other tablets are beginning to change how businesses and customers interact. Depending on what type of business you run, and what your goals are for your business, you can probably find a few different ways to use iPad as a marketing tool for your business as well.

Using iPad as a Marketing Tool

Would you ever consider using iPad as a marketing tool for your business? Here at Catalyst Marketers we think we are at the very beginning of the next BIG trend in business. Using iPad to engage your customers while they are at your location is going to be a very big opportunity for thousands of businesses around the world in the very near future. What types of things do you think you can use iPad for? Leave your comments below.

Games that Small Business Can Use to Engage Customers In Store

Wednesday, November 16th, 2011

Small businesses are always looking for new in store marketing ideas to help engage their customers. Using games to engage customers while in store is one marketing tactic that can be extremely successful when executed properly. If you’re thinking about using games in store to engage customers there are a few things you need to keep in mind when choosing a game. In this article we will review how to choose a game to use in your store, and then we will list a few games that would be great for engaging your customers in store.

Choosing a Game to Use In Store at Your Small Business

Choosing a fun game for your customers to play while they are in your store can actually be a little trickier than you think. There are a few things that you have to keep in mind when selecting a game to use in your store:

  • Must be easy to understand. You don’t want to confuse your customers.
  • Time is off the essence. Customers don’t want to spend more than 2-3 minutes playing the game.
  • The prize must compensate for the level of difficulty
  • Cannot be multiplayer. The game should be able to be played with one customer and one store associate.
  • Must be FUN FUN FUN!

If you follow these guidelines when selecting a game to use in store then you are giving yourself a better chance for success.

In Store Marketing IdeasPlay Plinko In Your Store

PLINKO PLINKO PLINKO! Who doesn’t love The Price is Right?? Plinko is a fan favorite game on The Price is Right and can become a customer favorite in your store. Did you know you can buy a plinko board to use in your store? Simply search “plinko board” and you’ll see all of the different websites that sell Plinko boards.

If you use Plinko to engage customers in store, you can give one chip to customers who complete your call-to-action, as we discussed in our article “Engage Customers In Store with Games“. The customer can then drop their chip down the board and wherever it lands, he/she will win the prize associated with that column. Plinko is fun, easy to understand, quick to play, and can be played by one customer at a time.

Card Games Are Great In Store Marketing Games

Card games can be a lot of fun for customers. Card games are easy to learn, many customers will probably already know how to play. Card games can be played by one customer and one sales associate. Most card games are very quick to play. Not only that, but the cost of using card games to engage your customers is very low, as a deck of cards is only a few dollars.

WAR is a great card game to play in store. Simply deal one card to your customer and one card to your sales associate. Whoever has the highest card wins. If both the customer and your employee have the same card, they go to WAR. Again, the winner has the higher card at the end of the match. Games like WAR or High Low are great card games to play with customers in store.

Play Trivia In Store to Engage Your Customers

Trivia is another great game to play with customers in your store. You can come up with a list of trivia questions that pertain to things like:

  • Your business or industry
  • Your customers
  • Your products or services
  • The local community

If a customer earns a chance to play Trivia in your store simply pull a random Trivia question, ask the customer for an answer, and if the answer is even close to being correct, provide the customer with a prize.

All of these three games meet the In Store Game requirements that we set forth above. They are all fun and can be a great tool for engaging your customers in store.

Have you ever used any of these games in your store? How effective was it? Leave a comment below.

Use Games to Engage Customers In Store

Monday, November 14th, 2011

Wireless internet. Mobile marketing. iPad, iPad, iPad. Everyone, including us here at Catalyst, are infatuated with all of the new technologies out there when it comes to small business marketing. Sometimes we need to take a step back to ensure we are focusing on what really matters, and what really matters is engaging your customers in a way that allows you to build deep relationships with them. You see, it’s those relationships with your customers that allow you to sell more products and services. Obviously new technologies like iPad allow you to engage your customers, but lets not forget that some traditional marketing tactics, combined with creativity, can work just as well.

games in store marketingHave you ever considered using games in your store to engage customers? Everyone loves playing games right? Playing games remind older customers of their childhood and obviously the younger customers are probably still playing games all of the time, so they love it too. Small Business should use games in store to engage their customers.

Small Business Can Use Games In Store

Using games in store can be a great way to get customers engaged in your brand. People who play games, especially those who win something, have a lot of fun. When people have fun and leave your store with a happy feeling they are more likely to return, as well as, tell their friends about your products and services. Small businesses can utilizes games in store in a number of ways:

  • As a reward when a purchased is made
  • As entertainment that anyone who enters your store can participate in
  • As a random prize for lucky customers (given away daily, weekly, etc.)

Use Games In Store to Collect Customer Data

If you’re going to use games in store to engage customers then you should definitely attach a call-to-action for the players. In order for a customer to have a chance to play the game, they should provide you with something. Any successful marketing tactic must have a strong call-to-action associated with it. Small businesses can use the following calls-to-action for allowing customers to participate in the game:

  • Make a purchase
  • Provide us with your email address
  • ‘Like’ us on Facebook
  • Follow us on Twitter
  • Answer a survey question

Offer Customer Rewards for Participating in In Store Games

If you’re going to use games in store to engage customers, and you’re going to associate a call-to-action with playing the game, then you need to offer customers something of value in exchange for participating. Playing games are fun, but they are much more effective as a marketing tactic if an appropriate customer reward is offered. Small businesses can offer the following customer rewards for participants/winners of their in store game:

  • Discount on current or future purchase
  • Free prize (ie. free product or service from the business)
  • Coupon or promotion to another local business (perhaps a business that you’re running a cross promotion with)

Have you ever used games in store at your small business? Let us know how it worked for you by leaving a comment below.

In a future article we will discuss what games would work best in your store.

Run a Fantasy Football League to Engage Customers

Sunday, August 21st, 2011

Did you know that millions of people play Fantasy football these day? Pretty incredible, huh? Every football season fans get together with friends and play fantasy football. Sometimes people play in multiple leagues. As the winner of multiple fantasy football championships, I have to say that it really is amazing how much of a craze fantasy football really is. So I had an epiphany… why aren’t businesses capitalizing on the fantasy football craze by running their own fantasy football league for their business?

What Types of Businesses Should Run Fantasy Football Leagues?

Fantasy Football Marketing Small BusinessNow I’m not just talking about businesses like bars and restaurants running fantasy football leagues as a marketing tactic. I think any business who’s target audience is primarily males, ages 15 – 50, should consider running a fantasy football league with their customers. Think about it, you have unlimited communication opportunities with 12-14 customers for 17 weeks! Here’s a list of some of the businesses that I think would benefit from using fantasy football as a marketing tactic designed to engage their customers and build stronger relationships with them:

  • Bars & Restaurants
  • Sports apparel and sports collectibles stores
  • Athletic shoe stores
  • Gaming shops
  • Golf courses
  • Local news outlets
  • Coffee Shops
  • Bakeries

Benefits to Running a Fantasy Football League for Your Small Business

Running a fantasy football league with customers of your small business can be an extremely effective marketing tactic for building strong relationships with customers, creating customer advocates, and even market research. Throughout the fantasy football season you can post business-related messages within the league forum, have conversations with each customer who’s playing in the league, and have a chance to turn customers into advocates for your small business.

The benefits of running a fantasy football league your small business are as follows:

  • Build strong relationships with customers
  • Fun branding/awareness promotion
  • Drive traffic (players) to your blog/website
  • Educate players/customers on your products and services during the season
  • Offer sales promotions in order to increase sales

The benefits to your customers for participating in your business’s fantasy football league are:

  • Fun way to interact with a business/play fantasy football
  • Ability to win a prize for winning the league (businesses should definitely offer prizes to 1st – 3rd place finishers as a way to entice customers to participate in your fantasy football league)
  • Learn more about products and services that you are already interested in
  • Receive discounts from the business during the league year

As you can see, running a fantasy football league to help promote your small business has a lot of advantages. If you’re interested in setting up a fantasy football league for your small business, but need some help doing so, leave a comment below. If enough businesses want more information, we’ll write another article designed to help you setup a fantasy football league for your small business.

What the Dallas Cowboys Teach You About Marketing and Your Business

Thursday, August 11th, 2011

Before we even get started, I will admit that I am a lifelong Dallas Cowboys fan. Making it worse for all of you Cowboys-haters out there is that I’m a lifelong Dallas Cowboys fan who grew up, and currently lives, in the suburbs of Philadelphia, PA — Eagles country. For anyone who’s reading this that has no idea what I’m talking about, the Dallas Cowboys are a NFL football team. In fact, the Cowboys play their first preseason game of the 2011-12 NFL season tonight, which is perhaps what sparked the idea for this article.

Dallas Cowboys Marketing TipsThe Dallas Cowboys are also known as “America’s Team”. They came to be known as America’s Team during their early history. Tex Schramm was the original president and general manager of the Dallas Cowboys. What he really was though was a supreme marketer. You see, Tex changed how NFL teams market themselves. Among many other marketing-related strategies, Tex is the genius behind the Dallas Cowboys cheerleaders. :) Jerry Jones, the current Owner, President, and General Manager of the Dallas Cowboys continued Tex’s Marketing legacy and has since transformed the Dallas Cowboys into the second most valuable sports franchise in the world… Jerry just got done building a ridiculous stadium, he has sponsorship deals with Ford, Pepsi, Nike and many other national brands. Jerry brings in concerts, allows HBO to film TV shows with his team, and simply markets the hell out of the Cowboys. So, what does this teach you about Marketing and business? Well, nothing yet.

If you have followed the NFL in recent years (about the last 15) then you know that every year the Dallas Cowboys are usually over-hyped. They are all bark and no bite when it comes to actually playing football. You see, Jerry Jones is in the football business. His product is the Dallas Cowboys. He uses his marketing skills to sell his product and he does a great job at it. However, this scheme can only run for so long, as once people start to see through the pretty packaging and realize that the product is defective all of that hard work that was put in to build the second most valuable sports franchise in the world comes crumbling down.

What I’m trying to convey here is it doesn’t matter how amazing your marketing strategies are, if your product or service doesn’t meet or exceed the expectations of your customers, you won’t be in business for very long. Here at Catalyst Marketers it’s pretty obvious that we strongly believe that the right marketing approach can take your business to the next level. With that said, even with our marketing strategies behind your business, if your products and services aren’t worth their price tag, you’re not going to survive for very long. Like the Cowboys, you might become the leader of the pack for a while, but eventually customers are going to see through all of the fluff and perhaps start following another team.

So as the 2011-12 NFL season approaches, take something from America’s Team, make sure your products and services are good enough to win the game before you start marketing them to your customers.

Lil’ Wayne Helps Small Businesses Learn How to Promote Events

Monday, July 18th, 2011

Ok, for the non-Lil’ Wayne fans out there reading this article, he is one of the more prominent hip-hop artists out right now. His last major studio album went many times platinum. If you want to find out how Lil’ Wayne went from your everyday rap artist to selling millions of records, you can read an article we wrote explaining how Lil’ Wayne used Content Marketing to launch himself into top rapper status. Business owners can really learn a lot from reading this story.

Lil Wayne MixtapeLil’ Wayne is at it again. Lil’ Wayne is getting ready to release his next major studio album, Carter IV in a few months. This is a BIG EVENT for the rap superstar as it’s his next opportunity to sell millions of records. In order to ensure it’s a successful release, Lil’ Wayne is back on his Content Marketing Strategy. He just released a new mixtape last week, aptly titled, “Sorry 4 the Wait”.

Lil’ Wayne is using this new mixtape, which contains more than a dozen new songs, for pre-event promotion. He created the new mixtape and then gave it away for free online, hoping that his listeners will download it and share it with friends in order to get the music into the hands of his target audience. He’s getting his customers excited for Carter IV by giving them a little taste of what they can expect from him in his next studio album. Lil’ Wayne is using content marketing to drive customer engagement prior to his big event. Small Businesses should do the same.

Here at Catalyst we always talk about events having 3 major promotional opportunities: pre-event promotion, live event promotion, and post-event promotion. Business owners can drive awareness and excitement for their event leading up to the event date, promote the event live (perhaps with live tweeting or even through USTREAM), and promote the event after it’s over (by releasing videos, pictures, interviews, etc.). By taking advantage of each of these major promotional opportunities you will achieve much greater success with your events.

Lil’ Wayne has released a mixtape. You can write blog articles. Lil’ Wayne is doing interviews to give details on the new album. You can generate PR through channels like Twitter or even shoot YouTube videos explaining the event. Lil’ Wayne is using Facebook. You can use Facebook and Twitter. Lil’ Wayne is following all of the appropriate steps for successful event promotion. You can do the same. Figure out what details need to be conveyed to your audience. Find a fun way to convey that information. Convey it and be sure to be accessible to answer questions and engage your audience. If you follow these steps and use the right online tools, you can be like Lil’ Wayne and host highly successful events for your small business.

Generating Local Search Traffic for Your Small Business

Friday, July 1st, 2011

Do you run your business through a retail location? If you have a brick-and-mortar storefront then it’s probably safe to assume that you’re looking to target local consumers. The number 1 goal for any business with a retail location should be to build awareness within their local community. It doesn’t matter if your business is located in a big city or the smallest of small towns your local community is going to provide you with your primary customers. Many businesses use things like signs in front of their store, local newspaper ads, and even radio ads to help generate awareness within their local community. What some businesses don’t realize is that they can take those local marketing efforts online by optimizing their website and social media sites to generate local search traffic.

Local Search MarketingOne of our clients is a local YMCA. They ONLY target the local community for YMCA membership. When they first brought us in to help them with social media marketing all that they had was a website. We helped them setup a local marketing strategy whereby everything they do online is optimized to attract local web traffic. For a business like the YMCA who provides a local service, it doesn’t make sense to market to people living in another state OR even another county. This means they have to be highly targeted in their approach, something that is very achievable when you have the right strategy in place. Below are 4 ways to generate local search traffic. Each of these local marketing tactics was implemented at the YMCA. 90% of their traffic is from local residents!

Optimize Your Website to Generate Local Traffic

The first and most important step in generating more local search traffic for your small business is to optimize your website with local keywords. Do you have one of those fancy all Flash websites? Not good for local search… Do you have a website that’s full of images and has minimal content? Not good for local search either… In order for your small business website to start moving up the search ranks for local keywords is to USE THOSE LOCAL KEYWORDS IN THE CONTENT OF YOUR WEBSITE.

If your business is located in San Diego and you sell womens shoes (yes, I was just watching an episode of ‘Married with Children’) then include the words “San Diego” in the content of your website. Instead of saying, “We have some of the best new styles in women’s shoes around”, say, “Our shoe store has some of the best new styles of women’s shoes in San Diego”. Just by adding the keywords “shoe store” and “womens shoes in San Diego” you will absolutely increase your web traffic because keywords like “women’s shoes in San Diego” are probably high searched terms when it comes to women who are looking for shoe stores in the San Diego area. Adding local keywords to your website content will definitely help you generate local search traffic for your small business.

Include Local Keywords in Your Blog Articles

Have you setup a blog for your small business yet? If so, bravo to you! Blogging is a great way to generate more traffic for your website. By adding local keywords to your blog article content you can then generate more local search traffic for your small business. Just like adding local keywords to your website content, whenever you are writing a new blog article and it makes sense to insert your location, do it. If you serve multiple towns and boroughs don’t be afraid to insert each of them in certain places throughout one article or many. Be sure not to go overboard and only insert local keywords if it’s relevant. Once you get the hang of adding local keywords it becomes a natural part of your writing process.

Each time you publish a new article to your blog you are adding new local search terms. Search engines pick up on that and start ranking your site higher and higher for those local search terms, which means you’re going to generate much more local search traffic for your small business.

Use Local Hashtags in Your Tweets

We actually just wrote an article about this local marketing tactic the other day. Using local hashtags in your tweets is a great way to generate more local traffic to your website and blog. By adding local hashtags like #Philadelphia #Missouri you can get your tweets in front of people who are following those hashtags on Twitter. Most likely if someone is following a local hashtag he/she lives or visits that local area. If that’s the case then you have just effectively gotten your content in front of your target audience by adding a local hashtag to your tweets. If your tweet contains a link to your website or blog then a certain percentage of those people who see your tweet are going to click through to read your content.

Another great way to localize your social media is to add local keywords to your social media profiles.

Setup Profiles on Local Search Tools

Is your business on Google Places? Do you use foursquare, Yelp, or Facebook Places? If so, then you’re on the right track when it comes to using local search tools and location marketing tools to generate more local traffic for your small business. Google Places is one of the best local search tools out there for small businesses. It’s free, you can customize a profile for your business, you can create a Google Places Coupon, and you are leveraging the top search engine on the planet.

Have you seen the business listings that come up next to the Google Map when you perform a search on Google? Those are Google Places listings. They come up when someone uses local search terms in their Google search. If your business has a Google Place page and it’s optimized for the local area, then your business will come up in that list (ahead of all other results!!).

First, you must claim your Google Places page. Then you can customize your Google Places profile. Be sure to include information about your products and services, links to your website, blog, and social media, and don’t forget to include local keywords within the content of your Google Places profile. By adding local keywords and filling out the local information within Google Places your small business will start to come up in the local search results on Google. Google Places and other local search tools are great ways to generate more local search traffic for your small business.

Hopefully these four local marketing ideas will help you generate more local search traffic for your small business. In order to keep track of how effective you’re in generating local search traffic you can use Google Analytics for reporting.

Why Outsource Your Business’s Social Media Marketing?

Thursday, May 5th, 2011

To outsource, or not to outsource?  That is the question frequently arising in management discussions regarding businesses’ Social Media Marketing Campaigns.  And it’s a good question, as there are a number of different factors a business needs to consider when making this decision.  There are pro’s and con’s to outsourcing any business operation.  When deciding whether to outsource a function that directly impacts brand image and customer engagement, such as Social Media Marketing, it’s important not to make any rash decisions.  Although each case is unique, we at Catalyst feel most businesses would benefit from outsourcing at least some aspects of their Social Media Marketing.

Benefits to hiring social media agencyIt appears industry trends agree with our thoughts.  According to Social Media Examiner’s “2011 Social Media Marketing Report,” the number of businesses outsourcing Social Media has increased from 14% to 28% just in the last year.  A likely cause of this increase is due to Social Media Marketing being taken much more seriously by business owners, mainly because it’s proving to be quite effective.  For this reason, business owners want their campaign to be the best it can be and are turning to the experts in the field (Social Media Agencies) for guidance.

When evaluating if outsourcing social media marketing is the way to go for your business, consider the following:

Costs/Resources: An effective campaign often requires more time and resources than one may think.  Many find that it’s more cost effective to outsource to an agency when compared to performing the work internally.

Urgency: If it’s important for your company to get its campaign off the ground as soon as possible, the right agency may be able to accomplish this faster than internal staff.

Training: Although simple in concept, there is more to successful Social Media Marketing than meets the eye.  If you would like to perform the work in-house, a great idea is to hire an agency to get your campaign up and running first.  The agency will teach you the tricks of the trade, and over time they can be phased out if you’d prefer to utilize your own employees to manage the campaign instead.

Strategy: With all of the Social Media tools out there today, unless a company has an in-house expert, it will not know how to effectively use them all.  A good agency will be able to select which tools make the most sense for your business and determine how they will be used with one another and to what extent.

Return On Investment: It can be next to impossible for a business owner that is inexperienced with Social Media to calculate a return on investment.  An agency will have analytical procedures and tools that will tell a business owner if their resources put towards Social Media Marketing are effective and worth the time/costs.

It’s becoming apparent that if your company doesn’t have a well-run, effective Social Media Marketing Campaign, it is most likely losing business to your competitor that does.  Each business’s objectives and resources are different, so your business should put the time into evaluating insourcing vs. outsourcing.  If your business decides to outsource, Catalyst recommends using an agency that solely performs Social Media Marketing.  These agencies are the most specialized in this area of marketing and are often the most qualified to handle your needs.

Are Email Marketing Campaigns Still Effective?

Monday, May 2nd, 2011

In the age of Facebook posting, Twitter Tweeting, blog writing and Foursquare Specials, it’s easy to forget about the grandfather of internet marketing; Email Campaigns.  Although simple in concept, Email Marketing Campaigns can be a powerful tool for any type of business if executed properly.  Given the fact that email is free to send, any business owner with a bit of direction and creativity can get their email campaign off the ground in no time.  However, the low costs and ease of use associated with sending email also creates a host of problems that a business will encounter.  Strict consumer privacy laws as well as the fact that your target consumers may already be receiving numerous emails from your competitors on a daily basis are just a few of those obstacles.

Email marketing small businessReferred to as “the most personal advertising medium in history” by marketing guru Seth Godin, Email Marketing Campaigns have a number of notable advantages over other forms of marketing.  Basically it is a cheap, environmentally-friendly version of the classic direct mail strategy.  Like direct mail, a business is able to create any custom message they desire and send it directly to a specific target group.  With Email Marketing though, a business is able to include hyperlinks to their websites, interactive content and animated GIF’s, all with instant, free delivery to the consumer.  When looking at the various online communication tools consumers use today, email is still more widely used than Facebook, another advantage Email Marketers have.

On the other hand, there are a few disadvantages to Email Marketing Campaigns.  Everyone reading this has most likely been bombarded with unwanted emails from businesses around the world trying to push their products/services in front of you.  These “spammers” have given a bad name to Email Marketing by flooding consumers’ inboxes, which in-turn distracts the consumer’s attention from your business’s email.  For this reason, anti-spam laws were passed in 2003 which mandate that all email marketers have permission or a pre-existing business relationship with an individual before sending them an email.  This means a business must either collect email addresses from willing consumers or purchase email distribution lists if they wish to legally operate an Email Marketing Campaign.

For any business considering or currently running an Email Marketing Campaign, below are tips to make it effective:

Build a targeted mailing list to ensure those most likely to use your product/service will receive your emails.  A great way to do this is to offer in-store questionnaires, suggestion drop-boxes, or even discount coupons that would allow the customer to give your business their email address as part of the process.  Another method of building your target mailing list is to purchase it from a company that owns a database of email addresses that would fit your needs.

Differentiate your business’s emails from the competition.   In order to do this, think outside of the box and get creative! As the subject line of your email is the only aspect that a consumer may read, make sure that it is engaging and possibly even appeals to your target on a personal level.  List segmentation is a great way to accomplish this. The body of the email should further capture the interest of a potential customer either through graphics, coupons, humor, etc.

Design emails to encourage Word-Of-Mouth Advertising. By including something of value within an email, such as information, an interesting fact, or a discount, the recipient will be more likely to forward your email to their acquaintances.  A great example of this is the “Family-and-Friends” coupon model that allows individuals to pass on discounts to whomever they want.  According to an Experian CeetahMail’s study, “Friends-and-Family emails had 43 percent higher open rates and 29 percent higher click rates compared to bulk promotions.”

Develop a Best Practices Policy relating to your business’s email campaign to protect the company’s reputation.  Reaffirm your emails are not considered SPAM and that they reflect the values of your organization.  Also, monitor the number and frequency of emails sent to your mailing list to ensure they are not excessive.

Be careful, it’s easy to get lost in the sea of Social Media Marketing tools out there today.  While it’s a good idea to evaluate all of the new options on the market, do not overlook the Email Marketing route which has proved successful for many.

Should You Implement a QR Code Campaign for Your Small Business?

Monday, April 25th, 2011

I’ll be honest, when I first heard about the QR Code phenomenon in Japan that recently reached the shores of the U.S., I was skeptical.  First of all, who would want a barcode looking eyesore displayed throughout their business’s store or website?  Secondly, would customers really take the time to download a QR Code Reader app for their smart phone and consistently utilize it in stores for decoding displayed codes?  I later learned the answer to the first question is yes, stores don’t seem to mind having these black and white images displayed, and for good reasons which are discussed below.   The answer to question #2 has yet to be entirely seen, although we do know that consumer usage of QR Code Reading apps is on the rise.

For small business owners who are unfamiliar with QR Codes, they are basically new age barcodes that store much more data than the original.  The acronym QR stands for Quick Response, derived from their ability to quickly relay information to a mobile device.  The process of creating a code to decoding it on a cell phone is quite simple and can be completed from start to finish in a matter of minutes.

Before creating a code, a business will need to decide what it wants to convey to a customer.  The neat thing about QR Codes is that they can contain numerous types of information, such as a catchy phrase, website URL, Facebook ID, coupons, event details, product details, and so on.  The variety of information storable within a code allows a business to become very creative, which helps to differentiate them from other businesses using codes for promotion.

qr codes small businessAfter settling on what information will be stored in the QR Code, any individual can generate their code for free through a number of internet websites, such as Kawaya.com.  The next decision a business must make is deciding on which medium to print the QR Code on.  In-store flyers, websites, business cards, and even billboards are all fair game.

At this point, a business’s work is done.  If a QR Code is placed in a highly visible area, curious customers will use their smart phones to decode your message as quick as they can.  Other customers may be unaware of what a QR Code is, allowing the business an opportunity to explain and appear tech-savvy.  Customers can be directed to a number of free QR Code Reader phone apps available for download across all smart phone platforms.

There appear to be a number of advantages for businesses to use QR Codes.  This is evidenced by the fact that more and more codes are showing up around town and even on television.  When a business uses a QR Code, it conveys to consumers that it’s creative and on top of new technology.  QR Codes create excitement for a customer, as what’s stored within a code is a mystery waiting to be solved.   They are also a very effective way to quickly and accurately communicate information.  For example, it would take a customer much less time to scan a QR Code that would connect the customer directly to your business’s website than it would for that same customer to manually type in a long URL address.

At this time, the majority of consumers are not decoding QR Codes with their cell phones.  However, the percentage of the population using smart phones continues to steadily increase.  Given this trend as well as the fact that consumers seem to be quite interested in newer, technology-based marketing tactics, Catalyst feels it’s worth exploring the use of QR Codes for your business.