Archive for the ‘Twitter Marketing’ Category

Be Sure to Thank Your ReTweeter

Wednesday, June 2nd, 2010

Are you using Twitter for business? If you’re an avid reader of the Catalyst Marketers Blog, then you know just how much we love using Twitter for business. With that said, there are effective Twitter strategies, and some not-so-effective Twitter strategies. One thing that we love about Twitter is that it allows you to reach, and build relationships with, more people than you ever could without using Twitter. The key is to find the RIGHT people to engage, and then to engage them the RIGHT way.

In today’s post, we are going to talk about the power of ReTweets, and why it’s important to say “thank you” to those who ReTweet your content. ReTweets are a sign that other people respect & value your content. When someone ReTweets your content, it goes out to everyone who’s following your ReTweeter. That means your content gets in front of that many more eyeballs. The more people who ReTweet your content, the more eyeballs your content gets in front of. There are a few things that you can do to encourage people to ReTweet your content. The first, and most important, is to tweet relevant information for your audience. It’s good to let your personality show through on Twitter, but do not tweet about everything you’re doing (ie. hopping into the shower). Tweet content that your Twitter followers are going to find valuable.

Another thing to keep in mind when tweeting your content, try to keep your tweets to less than 140 characters, in order to leave room for others to ReTweet your content. When someone ReTweets your content, their Twitter username & the letters RT (ReTweet) must go into their tweet. Some people even like to comment on the content that they ReTweet. By you keeping your tweets as short as possible, you cause less work for those who want to ReTweet your content, as they don’t have to modify your content in order to keep their tweet at 140 characters.

When people begin to ReTweet your content, it’s imperative that you thank them for doing so. As we discussed above, you want as many ReTweets as possible for your content (as long as they are coming from QUALITY Twitterers). Just like you would thank someone for passing along your business card to an associate, you want to thank them for ReTweeting your content. There are a few ways to go about saying “thank you” to your ReTweeters.

What we like to do here at Catalyst Marketers (when it makes sense), is to ReTweet the ReTweet…stay with me now. :) If someone ReTweets your content, you can then ReTweet that tweet, and say “thank you” in your tweet. It’s a great way to get your original tweet back into the Twittersphere. Here are the steps we take to make this happen:
Follow @RyanTaft Philadelphia on Twitter

  • Click ReTweet on the Retweet from one of your followers
  • Delete the “RT” that comes up in front of your ReTweeter’s Twitter username
  • Delete the colon after your ReTweeter’s Twitter username
  • Insert the following copy, “Tx 4 the RT on –>”
  • Keep your original Tweet copy & link after the “–>”
  • The final product, our Thank You Tweet, usually looks like, “@JeffMoskovitz Tx 4 the RT on –> Drive Traffic to Facebook with Facebook Window Clings http://is.gd/cpXvI” – If we have room to spell out “Thank You for”, we usually do that. If not, we shorten it like you see here.

The example above is what we like to do when saying “thank you” to those who ReTweet our content. With that said, if you get a lot of ReTweets around the same time, on the same tweet, then you shouldn’t do this for EVERY ReTweet. The goal is to get a lot of ReTweets, so if you find that multiple people are ReTweeting your content, we recommend that you create a generic “thank you” where you add ALL of your ReTweeters usernames to one Tweet and then add “Thank you for the ReTweet”. That tweet usually ends up like, “@AutoConversion @AutoBurstWebs @RyanTaft Thank you for the ReTweet!”.

Another way to thank your ReTweeter is to send him or her a Direct Message saying “Thank you for the ReTweet. Have a great day!”, or something to that affect. However you approach saying “thank you” to people who ReTweet your content, be sure to do so, as being polite is the basis for many long-lasting relationships, and that’s what we are all after, strong relationships with like-minded folks. Twitter is a great platform for building those relationships, but it takes effective Twitter strategies, like saying “thank you” to those people who ReTweet your content, in order for Twitter to work hard for your business.

Dell Does Twitter – Do You?

Wednesday, January 13th, 2010

Dell is a shining example of an organization using new social tools, in this case Twitter, to build its brand and communicate with customers. Dell has not one, but multiple Twitter accounts. One key to promoting your business on Twitter is to not be overly promotional. Every tweet shouldn’t be “buy this”, “discount on that”. Tweets should be informative and even push users to educational content that’s relevant to your business. Dell takes this theory to a whole new level.

Since Dell wants to make sure that they get all of their promotions out there, but at the same, do not constantly interrupt their followers with promotions, they’ve created a Twitter account solely for promoting refurbished Dell computers and electronics – @DellOutlet. By following @DellOutlet, twitterers are essentially opting in to receive Dell promotions. Dell makes it very clear that this particular account will be used for promoting their specials. This strategy allows Dell to get their promotions out without offending their followers. Can you incorporate this strategy into your small business? I think you can.

In a recent article written on Open Forum®, Dell’s Senior Manager for Corporate Affairs, Richard Binhammer spoke about how Social Media can work for small businesses, “Make it easy for your customer to talk to you. Do simple things to thank your customers for their business. Ask them for suggestions. Go where your customers congregate, whether it be Facebook or Twitter or elsewhere, and participate in those conversations. Also, listen to your customers in the blogosphere. What they have to say is vitally important to your business.”

The tools are out there and waiting for you to use them for your small business. It doesn’t matter what business you’re in, there are online tools that can help your business be more efficient, as well as, help you interact and build relationships with your customers. That’s what it’s all about in this economy. You have to think differently, think smarter. How can you stretch your marketing budget while getting more of a return on those dollars? The answer is easy, use social tools. Your customers are using them, there is a ton of help out there to get you started, the costs are almost zero, and with a strong strategy in place, the results are fantastic. Get your small business on social tools today. If you need help, simply contact Catalyst Marketers.

Is Gmail down? I’ll Twitter it

Wednesday, September 2nd, 2009

So I had the title of this post saved as a draft in WordPress. When I have an idea for a post, but no time to blog, I “Add New” and save a title for a post. That title acts as a reminder for me to blog about the topic when I have some time. Well what better day to write this post, since Gmail was down for a while yesterday afternoon.

Gmail down September 1 2009

As more users sign up for online tools like Gmail, outages are becoming more common. Whether it’s from hackers trying to take down the system, bugs in the system, or simply system overload, users are having to deal with outages more frequently than they would like. With that said, when one site goes down, many users rush to another in order to stay connected.

Is Twitter the new CNN for breaking news? I know I go to Twitter whenever I’m having an issue with a social tool OR when there is any sort of breaking news. For example, I have Comcast cable and it went out the other day, I hopped on Twitter and searched for “Comcast Philadelphia”. I was presented with hundreds of tweets from local Comcast subscribers who were having the same problem. I was able to find out just what was going by using Twitter.

The trick for Twitter is to recognize that their subscribers are using the tool in this way and make sure their bandwidth can handle the increased traffic. We don’t want Twitter going down due to increased traffic.

Businesses large & small will hopefully realize that Twitter is being used in this way because there is an opportunity for them to trouble-shoot issues by using Twitter. Customer service is a huge expense for organizations, but it’s critical in keeping customers happy. If companies begin shifting those expenses from traditional customer service techniques to new methods such as using Twitter, they can drastically cut costs, and service their customers better. When Comcast goes down, they can simply tweet that information to their followers. Those tweets should explain the issue, provide assurance that Comcast is working on it, and provide an ETA for getting the system back up. This would keep customers in the know and alleviate heavy call traffic to the traditional customer service tools.

When one of your social tools goes down, where do you go to find out what’s going on?

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