Posts Tagged ‘foursquare promotion’

Foursquare Helps a Local Coffee Shop Obtain, Engage, & Retain Customers

Wednesday, February 23rd, 2011

Coffee Klatch, a small coffee chain on a never ending quest around the world in search of the finest coffee, has used foursquare to create unique experiences for their customers. Coffee Klatch didn’t have success because they claimed their venue on foursquare or because they ran a foursquare Special, though they did do these things, what allowed Coffee Klatch to obtain, engage, and retain customers was their dedication to learning about the foursquare culture and infusing it into the Coffee Klatch culture. Coffee Klatch made sure employees were aware of their new marketing tool and even encouraged them to incorporate foursquare into their daily routines.

Obtain Engage Retain Customers“Mexican Mocha for the Mayor”, said a Coffee Klatch employee one day to my friend Matthew. Matthew Gallizzi is the founder of NotixTech, a mobile website developer, and was the foursquare Mayor of Coffee Klatch at the time (and still is). He went to Coffee Klatch for his daily Mocha and was actually recognized and greeted as the Mayor. Upon ordering his coffee, those beautiful words came from behind the register. Those 5 simple words should tell you all that you need to know about the commitment Coffee Klatch made to using foursquare.

How did it happen for Coffee Klatch? Although we don’t know if this is true, it’s probably safe to say that they started by learning about foursquare, once they knew what it was and what it could do, they created a Plan for how they were going to use foursquare to promote their business, then they went to work executing their Plan, part of which was making sure that all staff was trained on how to handle the everyday management of customers using foursquare at Coffee Klatch, and finally they stayed committed, got creative, and made sure to recognize their foursquare-using customers. By taking the time to truly understand how to use foursquare for their business, Coffee Klatch was able to engage Matthew to the point that he is posting about Coffee Klatch on Facebook, he’s created a YouTube video sharing his experience with Coffee Klatch & foursquare, and he’s telling everyone who will listen how great of a coffee shop Coffee Klatch is… Pretty nice payoff for a little extra work.

Through their use of foursquare Coffee Klatch was able to create a unique experience for Matthew, an experience that he thought was worth sharing. Please take a few minutes to watch the video below to hear his foursquare Coffee Klatch story. Who knows, it might inspire you to get creative and start using foursquare to Obtain, Engage, & Retain customers for your small business.

Foursquare Specials Nearby Are Now Being Promoted on foursquare.com

Sunday, February 13th, 2011

In browsing through foursquare.com it appears that foursquare is now serving up Foursquare Specials Nearby on their website. What’s cool is that the Specials are relevant to your current location. Foursquare must use either your home location, or the last location that you checked-in, to serve up relevant local Specials from those smart businesses who understand the benefits of running a Special on foursquare.

Foursquare Specials Nearby

Adding Specials Nearby on foursquare.com isn’t HUGELY significant. It’s simply a cool add-on that foursquare came up with to offer more value to their business users. What it does is get more eyeballs to your foursquare Special. It’s great that it’s tied to a web users’ location, making the Specials relevant. It also builds more awareness for your small business. For not having to do anything extra after creating a foursquare Special, it’s a nice add from foursquare.

Is your small business running Specials on foursquare? What special have you been running? Has it been a catalyst for new sales? Share your stories by leaving a comment below.

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Christmas Promotion with Foursquare for Small Business

Sunday, September 5th, 2010

Do you run your small business out of a retail store whereby your customers have to physically come into your store in order to make purchases? If so, then there might be a great opportunity for you to use foursquare to promote your small business, while at the same time creating a fun store environment for your customers. I know, I know, it’s only September, but you know as well as I do that you’re going to start seeing more and more holiday decorations and promotions popping up everywhere you go. Just the other day as my fiance and I were driving to a local farmers market to grab our weekly fruits & vegatables I said that it’s really starting to look a lot like Fall. The leaves were falling, the weather is cooling, and summer is starting to fade. All of you small business owners out there it’s time to start the planning process for your holiday marketing campaigns.

If you’re looking for a great way to promote your business, while keeping costs low, but spurring as much word-of-mouth publicity as possible then this foursquare Christmas Tree promotion might be right for you. The tools that we are going to use for this promotion are foursquare & email. If you have a Facebook Business page or a Small Business Blog we might use those to help promote the program and promote the winners. The only other thing you need is a Christmas Tree for your store and a few great prizes. You’ll want one prize for every day that the contest is running (and possibly even a grand prize). We’ll get into the gifts a little later in the post. For now, here’s how it might work…

Holiday Marketing Promotion with FoursquareEvery customer who comes into your store (or perhaps every customer who makes a purchase) will be instructed to check-in on foursquare before they leave the store. The offer that will compel them to check-in on foursquare is that every night the store will randomly select one of the customers who checked-in at the store on foursquare as their winner. That customer will then be notified via email (here’s where Facebook & your small business blog come in, as you can promote the winners through those tools as well) that she was the foursquare Christmas Promotion winner of the day. The customer will then be instructed to come back into the store at a time of her convenience to pick one gift from under the Christmas tree. The sooner that customer comes back to your store to pick a gift, the more gifts that will still be available to her.

Through this program you’re engaging your current customers (or prospects if you allow EVERYONE to participate) and then you’re driving them to come BACK into your store during the holiday season, which may spur them to buy something else. Heck, they may even bring a friend or family member to help them pick the gift from under the Christmas tree. Be sure that when they come back in and select their gift that they open it there – get as many pictures (or video) as possible, ensure you can use them online by getting the winner’s permission, and then post them on Facebook or any other online tools that you’re using to promote your business. You can then repeat this process everyday that the program is running.

In order to find out who’s checking-in at your small business on foursquare you simply need to claim your venue on foursquare and then access foursquare Stats; foursquare’s reporting interface. Foursquare Stats shows you who’s checking-in at your small business (among many other powerful data points). If you have a computer in your business you can check foursquare Stats and pick a winner at the end of the night at your store (maybe that will even drive customers to come back to the store every evening to see who wins). If you don’t have a computer in your store then you can simply select a winner once you get home for the evening and then send out your Winner email. Either way, the first step is to get access to your foursquare Stats and you do that by claiming your venue on foursquare.

When coming up with gift ideas to put under your Christmas tree you can be creative. Gifts can range from a $15 gift card to your store or perhaps even some products from your store. You might want to talk with other local merchants in the area to see if they are interested in co-sponsoring the program by supplying you with a unique gift or two from their store. Now you’re creating strong business partnerships with other local merchants, which can be extremely powerful when trying to create value for your customers in the future. The more you can offer your customers, the better. If you don’t have a particular item or sell a specific service, if you can point someone in the right direction to another local business for which they will be very grateful. You’re also helping to support the local economy, which is really important in today’s America.

The gifts can be anything that the majority of people who participate in the foursquare Christmas promotion will find value in. They can also range in costs from very inexpensive to moderately priced. The goal of this promotion is to drive check-ins on foursquare, engage your customers, & generate publicity & word-of-mouth awareness. Holidays are a great reason to run creative marketing promotions at your small business. It may not be this promotion that you run, but hopefully this article will spark some creative ideas for you! Happy Holidays :)

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Small Businesses see the Power of Specials Nearby on Foursquare

Tuesday, June 29th, 2010

This past weekend, we were out with friends for dinner and drinks. We were finishing up dinner and looking for a place to grab some drinks. A few friends made a recommendation on where we should go. The consensus was pretty much set when I pulled out my phone, and brought up the foursquare application. I simply wanted to check out what other bars were nearby. It was then that I saw foursquare was showing that there was a Special Nearby. By clicking the Special Nearby button, I then found that it was actually a bar offering patrons one free drink when they stop in at the bar and check-in on foursquare. With six of us looking for a place to go, that’s 6 free drinks if we all check-in. 6 free drinks at a bar in the city is getting close to $50 without including tip. In any event, we decided to spend the rest of our night at the bar that was offering the foursquare special.

Foursquare Specials NearbyHave you claimed your venue on foursquare? If so, have you started running a foursquare special? You know that there are no fees associated with running a foursquare special, correct? If not, now you know! :) As you can see from the example above, running a foursquare special for your small business can drive sales! It’s our opinion that the biggest reason for foursquare specials being so successful is the Specials Nearby alert that foursquare has built into the application. That’s how foursquare informs users, based on their location, what venues are offering specials nearby.

Think about the example above…and no, it doesn’t only apply to bars, which we’ll get into a little later in the post. Consumers were out in the city looking for a place to go. Instead of going to the first place we saw, we whipped out our smart phones, checked foursquare, and saw that their was a venue running a special nearby. Instead of going to the bar around the corner from where we ate dinner, we walked a block or two and spent the rest of the evening spending our hard earned dollars at the bar that was running the foursquare special. Without running that special on foursquare, we would have never known the bar was so close, and we definitely would not have stopped in to buy drinks. Basically, by being on foursquare, and actively managing their venue by running a foursquare special, the owner of that bar drove new sales. That’s pretty powerful!

So, what if you don’t own a bar? What if you own a farmers market, a retail clothing store, or even a small stationary supply store? You can still take advantage of foursquare specials for your small business! If you own a farmers market, and you run a foursquare special, say, one free piece of fruit for checking-in at our venue, then when folks are out in town and they check-in on foursquare, they’ll see a special nearby. When consumers look into the special, they’ll see your offer and the next time they go grocery shopping, they may very well come to your farmers market for their fruits & veggies. The same logic applies to your small retail shop and stationary store.

The first key is being on foursquare, the next is coming up with a motivating offer that provides value to consumers, and the last part is officially creating your foursquare special, and then promoting it through foursquare & other online tools like your blog & social networks.

Let us know if you need any help managing foursquare for your business, or creating a foursquare special.

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Run a Foursquare Swarm Badge Promotion

Monday, April 19th, 2010

So by now, I’m hoping that most of you have heard about using Foursquare for business. We have discussed the potential of Foursquare here a few times in the past few months, and we are also getting ready to release a FREE Fousquare for Business eBook. If you’d like to find out more about the Foursquare for Business ebook, simply contact us for more information. For today’s post, we are going to discuss the highly coveted Foursquare Swarm badge, and how you can leverage this coveted badge to drive sales for your small business.

UPDATE: Download our new FREE eBook: How to Use Foursquare to Grow Your Business

Foursquare for businessThe Swarm Badge on Foursquare is unlocked when a Foursquare flash mob is created at any location. A Foursquare flash mob consists of at least 50 people being in the same place at the same time. Now, of course, you can influence this so that a Foursquare flash mob occurs at your small business, just like this restaurant owner did.

What’s great about a promotion like this is that you can use it to generate a TON of buzz before the promotion, during the promotion, and after the promotion. When you decide to run an event like this, it’s always recommended that you use the online social tools that you have a presence on, like Twitter, Facebook, YouTube, your blog, etc. to promote the event. Before running a Foursquare Swarm Badge Promotion, be sure that you take time to understand if your customer-base has started using Foursquare yet. Be sure your business profile on Foursquare is correct, and then start promoting check-ins at your place of business. Keep an eye on your stats and once you determine that there are a decent number of your customers on Foursquare, then you know that it’s time to run Foursquare Swarm Badge Promotion.

Here are a few tips to help you get started:

  • Be sure your business is listed correctly on Foursquare – If not, tweak it or add it
  • Research your customer-base to ensure they are Foursquare users
  • Create a blog post or even better, a video explaining the promotion – Are you planning on having a special event to celebrate the Foursquare flash mob? If so, tell your customers what they can expect.
  • Use your social tools and in-store fliers to promote your event in order to build buzz
  • Be sure to video record the event so that you can use it in post-event promotions
  • Figure out a way to drive sales during the event
  • Live tweet the event or figure out a way to allow your customers (the flash mob) promote your event for you – they’ll be doing some of this when they Check-In at your location on Foursquare
  • Use the materials you created during the event (ie. your video) to promote the event after it’s passed

By finding creative ways to use the increasingly popular location-based social network, Foursquare, for your small business, you give yourself the ability to generate more sales than you would without leveraging Foursquare and other online social tools. You are also connecting with your community and weeding out your most loyal customers. Those folks who join in on your Foursquare Flash Mob to unlock the Swarm Badge are probably high-value customers, and this is your opportunity to let them know they are appreciated. You can use this Foursquare Swarm Badge Promotion as an opportunity to begin building a long-lasting relationship with those folks. The best part about the entire promotion, costs are close to zero. Since you’re not spending much on the execution of the promotion, let us know if you’d like any help in planning it. Either way, you should definitely consider running a Foursquare Swarm Badge Promotion for your small business.