Posts Tagged ‘Hotel Marketing’

Passion & Creativity Go a Long Way for Small Business Owners

Wednesday, July 14th, 2010

Do you wake up in the middle of the night, scrambling to find your iPhone, in order to get that great idea for your business out of your head? For many small business owners, running their business is a 24/7 affair, and when you do have time to sleep, many times you’re still thinking about your business. In the example above, there are two catalysts at work, they are Passion & Creativity. We often write about Creativity here on this Online Marketing blog, but we’ve never gone too in depth on the subject. For this article, we are going to discuss how both Passion & Creativity go a long way towards driving growth for your small business.

Passion Drives Small Business Success

When reading books on entrepreneurship, it’s almost a lock that you’re going to be told to find something that your passionate about, and then figure out how to create a business out of it. It’s almost like the Golden Rule of Entrepreneurship. The reason why so many authors and entrepreneurs talk about finding a passion first is due to just how strenuous it is to go into business for yourself. These folks understand that there are going to be “dips”, as the leading Marketing thinker of our day, Seth Godin would call them, along your journey to running a successful business. Without passion, it’s extremely easy to let dips in the road turn into the end of the road for your business. Those small business owners who love what they do, who get up early in the morning to get a fresh start on their day, and who never stop thinking about their business, because they love it, are the ones who succeed.

Founder of the Marriott CorporationI recently caught a special on TV about J. Willard Marriott, founder of the Marriott Corporation. This man embodied the term passion. It’s no wonder that he was able to take a small root beer stand and turn it into an international brand for luxury travel. Mr. Marriott thought about every aspect of his businesses, and although he had a lot of help, he never removed himself completely from the day-to-day operations of his businesses. He would frequently visit each of his root beer stands on a daily basis, inspecting every nook & cranny. The man loved what he did for a living. Except for his family, and some even debate that, there was nothing that J. Willard Marriott was more passionate about than his business.

Passion allowed J. Willard Marriott to power through the tough times, like say the Great Depression, and emerge stronger than when it began. Passion provided him with his direction for the business. He knew exactly where he wanted to go. Passion drove him on day after day. Passion acted as a road map for his business, and creativity fueled his growth.

Creativity Fuels Small Business Success

Daniel Pink A Whole New MindHere at Catalyst Marketers, we like to refer to Creativity as the new currency for business owners. When planning to start a business, or when deciding on a big change to an existing business, some folks begin with the question, “how are we going to pay for it?”. Other folks, perhaps those right-brainers as Dan Pink might refer to them as, start in an entirely different direction. Instead of asking how they were going to pay for what they wanted to achieve, these other entrepreneurs began by brainstorming fun & creative ways to help them achieve their goals. So in a sense, some right-brainer entrepreneurs are substituting currency for creativity, when making decisions about their small business.

If you work with us, then you know our motto: Creativity + The Right online tools & strategy = successful online marketing for your business. Today, more than any other time in history, small business owners have the ability to compete on a global level. All it takes is the right approach, plus a little creativity, and your small business could go viral in a matter of hours. If you’re always pushing the envelope, always creating, then at some point you’re going to realize success.

If passion was arguably Marriott’s biggest key to success in the early 20th century, creativity came in a close second. J. Willard Marriott opened his first nine-stool root beer stand in May of 1927. With business booming in the summer months, Marriott quickly realized that demand for root beer was going “dry up” come winter. To some, this dip would be insurmountable. Not to Marriott, as we discussed his passion led him, and he knew exactly where he wanted to take his business. It was in this dip that Marriott decided that he was going to add hot food to his small root beer stand and rebrand it The Hot Shoppe, now a family restaurant. Marriott didn’t stop there, just one year later he spotted a coming trend, the drive-in. His creativity allowed him to understand how he could capitalize on this trend for his business. He quickly evolved his business to incorporate drive-in service, and business shot through the roof.

J. Willard Marriott is a prime example of a business owner who combined passion and drive to create a successful business. Even in our current economy, the tools are out there, all it takes is a little passion, combined with some creativity, and you too can grow a successful business.

If you’d like to capitalize on OUR passion & creativity, we’d love to have you as a client. Contact us about any of your online marketing needs.

Hotels Rent Conference Rooms to Entrepreneurs for Extra Revenue

Thursday, July 8th, 2010

Are you responsible, in one form or another, for driving sales for a small hotel or hotel chain? If so, these past few months have probably been a little tough for your business. Business travelers aren’t traveling as much. Many folks are leveraging online tools like Google Docs and Skype to get business done while in different geographic locations. Summer is usually a big travel season here in the U.S., and I’m thinking even that’s going to be down this year, as more and more families are staying local during their family vacation. So, with this being the situation, it’s up to us to get creative and find new ways to generate revenue for hotels.

Hotel MarketingEvery time I travel, and stay in a hotel, one of the most underused areas of the hotels that I stay in are the conference rooms. Most hotels have at least one to two conference rooms, and most of the time, they are not being used. So, if I’m working at a hotel, especially if I’m a decision-maker, I’m trying to find creative ways to use the conference rooms. One use of the conference rooms is to rent them out to local entrepreneurs and small business owners. There are quite a few small businesses, as well as startups, who need workspace. Workspace with internet and cable connections. Workspace that’s affordable, comfortable, and can accommodate at least 5 – 7 people. Hotel conference rooms can fill this need in the marketplace. It just takes some planning, a little creativity, and the use of the right online tools to market the new service.

When it comes to renting out your hotel conference rooms, you want to make sure you do not upset any hotel guests that need to use the space. Figure out a way to ensure that you do not schedule the conference room at times when hotel guests need to use it. One way to do this is to ask each guest when the book their room (which is usually at some point prior to their stay) if they plan to use the conference room. If they do, find out the date/time that they’ll need it and add that to a calendar that keeps track of the conference room schedule. Once you have a plan in place for scheduling the conference rooms, you can come up with your fee schedule. This could be hourly, it could be by the day or half day, it’s really about what you think the market will pay. Perhaps you can do a little research to see what other “similar” spaces charge. Find a price, start marketing it, and the market will tell you if it’s too high, too low, or just right.

Once you have your plan in place, now you can start marketing your new service both through materials inside the hotel, and through your online social tools, like Facebook, LinkedIn, Twitter, Yelp, YouTube, your Blog, and foursquare. Your target should be entrepreneurs, startups, and small businesses without a physical location. Create content about the need for physical workspace that’s affordable for entrepreneurs. Get testimonials from past customers. Shoot a video showing the space and explaining what’s offered (ie. high speed internet, cable, phone, etc). Create a foursquare special geared towards saving money on a conference room rental. There are countless creative ways that you can promote your message to your target audience through online tools.

Give your plan some time to get up and running. Check-in on a quarterly basis to see how you’re tracking against your performance measures. If you aren’t seeing many rentals, then tweak some things. If people are starting to rent the conference rooms, find out how they found out about your service, ask them what they thought about the service after they use it, etc. Constantly learn about what’s working and what’s not. Don’t be afraid to try new things. With ideas like this, there are hardly any real costs needed to try to rent out your hotel conference rooms. What’s there to lose? If it doesn’t work, then come up with a new creative way to leverage the conference rooms, or other underused areas of your hotel. In times like these, the businesses who get creative, and leverage the proper tools, will be the ones who thrive.

4 More Inbound Marketing Ideas for Hotels

Monday, May 10th, 2010

We recently published a blog article entitled, 5 Inbound Marketing Ideas for Hotels. Being that there are so many creative ways that hotels can leverage the power of Inbound Marketing, we wanted to add a few more ideas to the list. Below are four more Inbound Marketing ideas for hotels.

BlogTalkRadio Show – Local Events Program

BlogTalkRadio is a free online tool that allows anyone to host their own radio show. You can have guest callers or just broadcast the show yourself. Each radio show is archived, so that those who cannot listen live, can listen to the archived version. It’s really a great tool for small businesses. Hosting your own radio show is a great way to produce audio-based content for your business. Hotels can certainly take advantage of a free radio show.

Content Marketing for HotelsHotels can start out with with a weekly Blog Talk Radio show, whereby you can discuss upcoming events in and around your local hotel. Each week there are a ton of local events in every community. Many times, local residents don’t even know about these events, which means there are even fewer travelers who know about local events. With that said, when people are traveling to a destination, either on business or for fun, they are always looking to find out what’s going on in the local area. Your radio show can help your guests understand just what’s happening in the area while they’re in town. Even if they can’t catch the live show, you can point them to a recent archive that discusses events that are happening during their stay. Guests will find this information extremely valuable, which will entice them to spread the word about your hotel AND continue to use your services each time they are in town. Hosting a Blog Talk Radio show for your hotel is a great way to produce relevant and valuable content for your guests. Be sure to promote your radio shows in your hotel and through all of your online social tools.

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5 Inbound Marketing Ideas for Hotels

Sunday, May 2nd, 2010

The travel industry has been hit particularly hard over the past few years. With less discretionary income, families are traveling less or simply staying local. Businesses are starting to use tools like Skype, for video chats, instead of flying to clients for in-person meetings. These two factors have forced hotels to evolve or die. Many forward-thinking hotels are looking to the Internet as a way to better market their their offerings to customers and prospects. Inbound Marketing, a new-age marketing activity that allows customers to find you online, can be hugely beneficial for hotels.

Inbound Marketing for HotelsIn this post, we will explore 5 separate Inbound Marketing ideas for Hotels. Each idea revolves around the use of a specific online tool, such as YouTube, Twitter, foursquare, etc. With that said, many of the ideas below can be implemented using numerous tools. I simply chose the tools that I thought made the most sense for each idea. Before implementing any of these ideas, it’s best to create a Strategic Marketing Plan that lists your goals, strategies, and tactics. This way you’ll have a guide for implementing these ideas, and you’ll also have something to look back at in 3, 6, 9 months to see how you’re tracking against your goals. Without a plan, it’s easy to get lost in all of these Inbound Marketing tactics, and it’s hard to determine your level of success (or failure) if you don’t have a plan, with goals and performance measures, to look back at.

YouTube Customer Testimonial Series

Customer testimonials are one of the biggest drivers of trust between prospective customer and a business. Video is the most powerful medium for communicating with customers and prospects besides face-to-face meetings. By combining customer testimonials with video, you can create a powerful YouTube Video Series full of great customer testimonials.

Hotels have the ability to produce high quality customer testimonial videos. Upon check-in let each customer know that if they are willing to take 10 minutes, at some point during their stay, to answer a few questions about their stay, you will provide them with some sort of incentive (free drink at the bar, free breakfast, 5% off of room service, etc). Hotels have ample space to record customer testimonial videos. Ask customers to schedule their interview and then take 30 minutes prior to shoot time to setup an empty hotel room or banquet room with your video equipment. Then have your hotel guest come in and talk about his or her stay so far at your hotel. Take that video, edit it, and publish it to your YouTube Channel. Hotels have so many guests on any given day that you should be able to produce a few quality videos each month.

These videos have the potential to entice a prospective customer to stay at your hotel, instead of the hotel down the street that he was considering. The reason, he now has another person’s perspective on the accommodations at your hotel. Reading a print ad or watching a TV commercial gives the customer an idea that you’re out there, but it doesn’t give him an unbiased opinion of the accommodations. These videos do that. Be sure to capture the opinions of different guest types (ie. family travelers, echo boomers who are traveling with friends, business travelers, etc). This will allow each prospective guest-type to see videos from individuals who they can relate with.

Foursquare Swarm Badge Party

A few weeks ago, we wrote about running a foursquare Swarm Badge Promotion for businesses. The Swarm Badge is unlocked when 50 or more people check-in at the same location, all within a short time of one another. Hotels can absolutely take advantage of this foursquare badge. Hotels can throw a foursquare Swarm Badge party at their bar. You can invite people from the local area AND guests. This promotion doesn’t just have to be geared towards guests, which is one of the biggest reasons why you should run it at your hotel. Hotel managers usually only think about their guests when it comes to revenue sources, but the local community can also be a revenue source when it comes to coming in to have dinner or drinks at your hotel.

UPDATE: Download our new FREE eBook: How to Use Foursquare to Grow Your Business

Host an event, whereby you invite anyone who wants to come, to have a free drink at your bar. Explain that you’re hoping to unlock the foursquare Swarm Badge for all participants. Let participants know that in order to get their free drink, they must check-in at your hotel or hotel bar on foursquare. Once 50 people check-in, the foursquare Swarm Badge is released to all participants. Participants then get a free drink and the highly coveted Swarm Badge. Hotels running this promotion build awareness for your hotel and hotel bar and you will generate revenue from participants (people are going to have more than one drink and some will buy food). You may be thinking that foursquare isn’t all that big yet, but they already have over 1 million users and they are growing at a fast rate. By the time you plan out this event, those numbers might be very different. Foursquare is here to stay, so it’s time to start incorporating it as a go-to platform in your hotel marketing activities.

Free Food for Facebook Fans

Hotels can reward Facebook fans with free food or drinks at their hotel restaurants and bars. This promotion is geared towards enticing guests to be active Facebook fans. Upon check-in, ask guests if they “Like” the Hotel Facebook fan page. If they say they do, ask them to pull up their Facebook account, show the front desk staff that they ‘Like’ the hotel’s fan page, and finally show that they’ve recently engaged in some fan page activity (ie. wrote a wall post, posted a comment, posted an image, participated in a discussion, etc).

In exchange for being an active Facebook fan, hotel management can provide guests with a free appetizer from the bar or room service. The offer could be a discount on your entire meal or even a free drink. There are many ways that hotel management can offer value here, it simply comes down to putting the right offer in front of the right people. Nobody should know your customers better than you, so I’m sure there are a few offers popping into your head now that might make sense for your clientele. Whatever offer you decide to go with, be sure to establish your goals for this program before you go live, and then start promoting it through your social tools (not just Facebook) and inside your hotel. This way, customers know about the program and how they can participate.

Start a Travel Group on LinkedIn

Start a LinkedIn Group around your geo-location and the hotel industry. You can connect with business travelers and engage them in conversations around travel and staying in hotels. You can learn a TON about common interests, needs, and desires, straight from your target audience. You can also use your LinkedIn Group to start discussions around your blog articles or promote new specials. When it comes to using LinkedIn, it’s best to be a lot more educational than promotional. People don’t want to read discussions solely about your promotions. Figure out an educational tie-in and lead with that. Somewhere, where it makes sense, fit in your promotional copy and a link to wherever you’re looking to drive traffic (your blog, your YouTube Channel, etc). In an earlier post on the Catalyst Marketers Blog, we wrote about how LinkedIn Discussions Can Generate Sales for Your Small Business – check it out if you’re unfamiliar with LinkedIn Groups and LinkedIn Discussions.

Blog, Blog, Blog

Blog about all of it. Use your blog as your main content platform. New blog posts can be written about all of the marketing ideas above. Blog posts can be written to generate buzz for upcoming programs, but posts can also be written at the conclusion of programs. For example, you can create blog posts leading up to your Foursquare Swarm Badge party, which should help drive traffic to your hotel on the night of the event. You can then write a blog post, and even create a Flickr Slide Show (which should then be linked to the blog post), post-event. This blog article will share information about how the event went down, how fun it was, include any sound bites from participants, etc. Sometimes Management wonders what they will write about on their blog, but once they create one, they realize that there’s never a shortage of content. There are a ton of relevant content stories just knocking up against the walls of your hotel, it’s just a matter of creating a plan for how you will share those stories with the world. A hotel blog can do that for you.

We hope these 5 Inbound Marketing ideas help you market your hotel accommodations to both customers and prospects. Be on the lookout for a future post with a few more Inbound Marketing ideas for hotels. Feel free to subscribe to the Catalyst Marketers Blog if you want to receive an email each time we publish a new article.