Posts Tagged ‘seth godin’

Are Email Marketing Campaigns Still Effective?

Monday, May 2nd, 2011

In the age of Facebook posting, Twitter Tweeting, blog writing and Foursquare Specials, it’s easy to forget about the grandfather of internet marketing; Email Campaigns.  Although simple in concept, Email Marketing Campaigns can be a powerful tool for any type of business if executed properly.  Given the fact that email is free to send, any business owner with a bit of direction and creativity can get their email campaign off the ground in no time.  However, the low costs and ease of use associated with sending email also creates a host of problems that a business will encounter.  Strict consumer privacy laws as well as the fact that your target consumers may already be receiving numerous emails from your competitors on a daily basis are just a few of those obstacles.

Email marketing small businessReferred to as “the most personal advertising medium in history” by marketing guru Seth Godin, Email Marketing Campaigns have a number of notable advantages over other forms of marketing.  Basically it is a cheap, environmentally-friendly version of the classic direct mail strategy.  Like direct mail, a business is able to create any custom message they desire and send it directly to a specific target group.  With Email Marketing though, a business is able to include hyperlinks to their websites, interactive content and animated GIF’s, all with instant, free delivery to the consumer.  When looking at the various online communication tools consumers use today, email is still more widely used than Facebook, another advantage Email Marketers have.

On the other hand, there are a few disadvantages to Email Marketing Campaigns.  Everyone reading this has most likely been bombarded with unwanted emails from businesses around the world trying to push their products/services in front of you.  These “spammers” have given a bad name to Email Marketing by flooding consumers’ inboxes, which in-turn distracts the consumer’s attention from your business’s email.  For this reason, anti-spam laws were passed in 2003 which mandate that all email marketers have permission or a pre-existing business relationship with an individual before sending them an email.  This means a business must either collect email addresses from willing consumers or purchase email distribution lists if they wish to legally operate an Email Marketing Campaign.

For any business considering or currently running an Email Marketing Campaign, below are tips to make it effective:

Build a targeted mailing list to ensure those most likely to use your product/service will receive your emails.  A great way to do this is to offer in-store questionnaires, suggestion drop-boxes, or even discount coupons that would allow the customer to give your business their email address as part of the process.  Another method of building your target mailing list is to purchase it from a company that owns a database of email addresses that would fit your needs.

Differentiate your business’s emails from the competition.   In order to do this, think outside of the box and get creative! As the subject line of your email is the only aspect that a consumer may read, make sure that it is engaging and possibly even appeals to your target on a personal level.  List segmentation is a great way to accomplish this. The body of the email should further capture the interest of a potential customer either through graphics, coupons, humor, etc.

Design emails to encourage Word-Of-Mouth Advertising. By including something of value within an email, such as information, an interesting fact, or a discount, the recipient will be more likely to forward your email to their acquaintances.  A great example of this is the “Family-and-Friends” coupon model that allows individuals to pass on discounts to whomever they want.  According to an Experian CeetahMail’s study, “Friends-and-Family emails had 43 percent higher open rates and 29 percent higher click rates compared to bulk promotions.”

Develop a Best Practices Policy relating to your business’s email campaign to protect the company’s reputation.  Reaffirm your emails are not considered SPAM and that they reflect the values of your organization.  Also, monitor the number and frequency of emails sent to your mailing list to ensure they are not excessive.

Be careful, it’s easy to get lost in the sea of Social Media Marketing tools out there today.  While it’s a good idea to evaluate all of the new options on the market, do not overlook the Email Marketing route which has proved successful for many.

Interruption Marketing by Kanye West

Wednesday, November 10th, 2010

In what will undoubtedly go down in history as one of the poorest judgment calls by a celebrity, Kanye West’s interruption of Taylor Swift’s 2009 VMA Awards acceptance speech gives business owners a perfect look into why Interruption Marketing doesn’t work. Interruption Marketing is a marketing strategy used mostly by businesses when selling products or services to consumers. Interruption Marketing tactics take on many forms, such as the post cards (or business reply cards in Marketing Jargon) that fall out of the magazine that you’re reading, the TV advertisements that you’re forced to watch, or even the pushy salesperson that tries to stop you in the middle of the mall. These are all perfect examples of Interruption Marketing. Kanye West took this marketing strategy to a whole new level when he interrupted Taylor Swift to promote Beyonce’s video. Many people say that you can learn by following good examples from others, but also from staying away from things that you saw cause others harm. Well, this Kanye West Taylor Swift situation presents the latter learning opportunity for business owners.

So here’s what happened… Taylor Swift was awarded her very first ever VMA Award during the 2009 MTV VMA Awards Ceremony. As she was giving her acceptance speech Kanye West came up from behind her, took the microphone, and began to humiliate her in front of everyone in the audience and on national TV. He interrupted her speech to promote his own agenda. Kanye felt that Beyonce should have won the award and he wanted to promote Beyonce and her video. Kanye didn’t take out an Ad in Rolling Stone the week after the VMAs. Kanye didn’t use the situation to create new content by recording a song expressing his views. Instead Kanye West followed an Interruption Marketing Strategy. Unfortunately for him, as with many of the businesses who also use this strategy, he fell flat on his face. If you haven’t seen the actual footage, check out the video below.

It almost makes you cringe when you watch it… You feel so bad for Taylor Swift, but also so bad for Kanye West as you know in your gut what the backlash caused by his Interruption Marketing tactic will be.

Top 3 Reasons Why Interruption Marketing Doesn’t Work

  1. IT INTERRUPTS YOUR TARGET AUDIENCE FROM WHAT THEY ARE DOING!!
  2. Interruption Marketing leaves a bad taste in the mouths of your target audience
  3. Interruption Marketing can generate NEGATIVE publicity for your business

Kanye West Interruption MarketingInterruption Marketing first and foremost interrupts EVERYONE (your target audience and those innocent bystanders who are forced to watch, read, or listen to your message) from what they are doing. The act of interrupting people causes those folks to resent the parties behind the ad (that’s you), especially over time. Not only that, but sometimes when the interruption is so bad, like when Mr. West interrupted Taylor Swift to promote his views on why Beyonce should have won the award, it can lead to a massive negative PR assault on your business. Some say that all publicity is good publicity, but we tend not to agree with that marketing philosophy around here. It’s not easy giving up on a strategy after using it for so long, but small business owners who want to be successful in the future must abandon this dying marketing strategy before it’s too late.

There was a time when Interruption Marketing actually worked. It was a time of mass production and mass consumption. The economy has changed, consumers have changed, technology has advanced… It’s time that businesses move on from Interruption Marketing to Permission Marketing.

Seth Godin on Permission Marketing

Seth Godin, the man we call the leading Marketing thinker of our time, has this to say about his new Marketing Strategy (which really isn’t very new anymore), which is based around receiving permission from your target audience to communicate with them, instead of simply interrupting them with your message:

Permission marketing is the privilege (not the right) of delivering anticipated, personal and relevant messages to people who actually want to get them.

It recognizes the new power of the best consumers to ignore marketing. It realizes that treating people with respect is the best way to earn their attention.”

Seth published the book, Permission Marketing: Turning Strangers Into Friends And Friends Into Customers, back in 1999. The book instantly became the new keystone to winning marketing strategies. At this point, the paradigm has almost completely shifted away from Interruption Marketing Strategies to solely Permission Marketing Strategies, but you still get the occasional Kanye West. There are still businesses out there who simply don’t seek permission to speak with their target audience. This is a very short-sighted way to run your business. Interruption Marketing sacrifices long-term profits from turning strangers into friends and friends in to customers for short term perceived gains.

Interruption Marketing is Dying

Interruption Marketing Strategies are dying. The companies who use Interruption Marketing Strategies to sell their products and services are dying along with them. This country can only move forward as quickly as small businesses will take us there. Don’t shoot yourselves in the foot by taking bad marketing advice and implementing Interruption Marketing Strategies for your small business. The next time you’re thinking of running that print ad, or recording that radio spot, remember Interruption Marketing by Kanye West.

Build Your Tribe Like Chad Ocho Cinco

Monday, May 24th, 2010

In an economy where many individuals and businesses are struggling to keep afloat, those who use creativity, and leverage the power of the Web, are having a tremendous amount of success. It’s all about engagement these days. It doesn’t matter if you’re engaging 20 people, or 200,000. By building relationships and having conversations with your community, you can achieve your goals. In this post, we are going to show our readers how a NFL star is building his brand by engaging his tribe through online social tools.

Lewis Howes, Author of LinkedWorkingSeth Godin Marketing Guru

Seth Godin, THE leading marketing thinker of our time, wrote and entire book on building and engaging “your tribe” (affiliate link). Mr. Godin defines a Tribe as, “a group of people connected to each other, to a leader and to an idea”. I know a lot of people read Seth’s book, though I’m not sure that one, Chad Ocho Cinco, was one of them (Chad, please correct me if I’m wrong – I’m not trying to sell you short my man).

From my perspective, it seems like Mr. 8-5 just has an intuitive sense on how to build, and engage, a community of people. We, as business owners, can learn a lot from studying how Chad Ocho Cinco is able to leverage the power of the Internet, in order to connect with, and engage, his target audience.

Chad Ocho Cinco, originally known as, Chad Johnson, is a professional football player for the CincinnatiBengals. With that said, you may know Chad from his recent appearance on Dancing with the Stars, maybe you know him through Twitter, or perhaps you’ve caught him on his USTREAM channel, The Ocho Cinco Show. See, we thought that Chad Johnson was just a football player – Yes, he was known for his entertaining antics on the field, but that’s where the fun stopped. But secretly, Chad was living a double-life. You see, Chad Johnson is a Super Hero for the NFL. Through his own efforts, he’s been able to build a tribe of followers, many of whom are new NFL loyalists solely due to Chad. Like other Super Heroes, Chad Johnson has an alter ego – it’s Chad Ocho Cinco. On Ocho Cinco’s tool belt, you won’t find the stereotypical Super Hero tools, like the grabbling hook, you’ll find a smart phone, Twitter, USTREAM, and Facebook.

Chad Ocho Cinco Personal BrandChad Ocho Cinco is a pioneer, not only for the NFL, but for Professional Sports Players around the world. If you ask Lil’ Wayne, he might tell you that Ocho Cinco, “is a monster in the game, similar to the Loch Ness”. See, Chad Ocho Cinco has gone from funny personality on the football field, and a Pro Bowl player, to one of the biggest Personal Brands in Sports [period]. Changing his name from Chad Johnson, to Chad Ocho Cinco, was a brilliant guerilla marketing move. Guerilla Marketing is all about using creativity to do a lot with a little. Nobody has ever pulled off a stunt like this before in Professional Sports, and it generated huge amounts of publicity. Chad leveraged that publicity to start building his tribe through the Internet.

Ocho Cinco connects with everyday people on Twitter, Facebook, and USTREAM. He’s approaching 1 million Twitter followers, has almost 280,000 connections on Facebook, and almost 10,000 followers on USTREAM. If you thought this guy was just a football player, you must have only been paying attention to his equivalent of Clark Kent, Chad Johnson. Chad Ocho Cinco has a tribe of loyal followers bigger than some fortune 500 companies – over 1 million people. It’s pretty incredible. Can you imagine if Chad ever left the Bengals? His new team would instantly gain hundreds of thousands of fans.

Chad Ocho Cinco does a lot of things that small businesses can emulate (when it makes sense), in order to build your tribe:

  • Chad has decided to use three main online tools, Twitter, Facebook, and USTREAM, and he uses them on a daily basis to check-in with his tribe
  • Chad puts himself out there – Ocho Cinco has taken the relationships he’s built online, and started taking them offline. He gives out his cell phone number to his tribe, and invites his followers to catch a movie with him when he’s in town. Ocho Cinco genuinely tries to get to know his tribe members, both online and offline.
  • Ocho Cinco uses his online tools to promote upcoming events, like new episodes of Dancing with the Stars, or charity outings. He uses the tools to build awareness prior to the event. When he can, he tries to live tweet from the event, and then he engages his tribe after the event to find out what they thought. Almost everything you do as a business can be turned into three separate promotional opportunities, and Ocho Cinco executes this perfectly.
Lil Wayne Content Marketing

Chad Ocho Cinco has used online social tools to become a Super Hero for the NFL. He has gone from a Pro Bowl receiver to one of the largest Personal Brands in all of Professional Sports. He’s changing the game for all current and future professional athletes. One of Ocho Cinco’s recent tweets captures his trendsetting perfectly, “Dear NFL players (rookies n vets) I’m not Jay Z but the #blueprint has and is still being created for on~off field #success #letsgetit”. Ocho Cinco is mapping out a blueprint for how other Professional Athletes, and even business owners, can be successful with social media.

Chad Ocho Cinco might not be Seth Godin when it comes to Marketing, but then again, he’s much more likely to create, manage, and market a multimillion dollar business after his playing days are over, than Seth is to catch touchdown passes from Carson Palmer. Mr. 8-5, thank you for showing small business owners how they can use online social tools to connect with, and engage, a tribe of their own.

Content Marketing featuring Lil Wayne

Friday, April 16th, 2010

To borrow a term from the Finance Industry, it appears that we are in the midst of a Bull Market for Content Marketing. With the growing popularity of tools like YouTube, mobile smart phones, the iPad, hulu, digital music, Twitter, and blogs, everyone is able to create content, in one form or another. To me, Content Marketing is the act of creating content, whether it’s video-based, text-based, or audio-based, around topics relevant to you as an individual or as a business. Exceptional content is also highly relevant to, and perceived as valuable by, the intended audience. Individuals and businesses who create exceptional content are, and will continue to become, leaders of their respective industries.

There are a number of examples out there, in all industries, of exceptional content creators, who also just so happen to be highly successful. In the marketing arena, Seth Godin and HubSpot, both do an exceptional job in creating highly valuable content. One is building their personal brand, as an Author and Blogger, while the other is a Marketing Company that uses content to engage & educate followers on their Inbound Marketing philosophies. Another example of an exceptional content creator, someone from an entirely different industry, he goes by many names, but you probably know him as Lil’ Wayne. The self-proclaimed, “martian”, used audio-based content, to turn the Hip-Hop music industry on its ear.

Lil Wayne Content MarketingLil’ Wayne has a way with words. His lyrical ability helped him sell millions of copies of his last studio album, Tha Carter III. With that said, it wasn’t long ago when Lil’ Wayne was just another rapper who hadn’t yet reached his full potential. It was then, when he was at a point in his life when he needed to either make it happen, or go do something else, he came up with his plan. His plan, the foundation for what he was about to accomplish, gave him a clear vision on what he wanted to achieve, and how he was going to do it.

Lil’ Wayne set his goal as being the best rapper alive. His strategy was to stop writing down his raps, which he felt was blocking his creativity, and to then take that content and distribute it out through the mix-tape circuit, both through physical mix-tapes and digital mix-tapes. He felt that by “going off the top” (my poor attempt at using hip-hop industry jargon) while recording his music, he’d be more creative, and actually produce more content, than he’s able to do if he’s writing, tweaking, writing, and then recording.

Lil’ Wayne was right. His strategy was working. Wayne was producing much more material than he had been able to previously. But, content for the sake of content, isn’t enough to help you cut through all of the clutter that’s out there. Good thing for Lil’ Wayne, he was also correct in thinking, that his creativity would show through much more, from this new way of creating his content. Wayne began setting himself apart from other rappers who also have had some success within Wayne’s local community of New Orleans. At the same time, he was implementing the other part of his plan, which involved the mix-tape circuit.

Once you have the material, the next step to exceptional Content Marketing is distribution. Distribution helps one go from local success to national, and even global, success. For business owners, distribution comes in the form of social networks like Twitter, Facebook, YouTube, and other platforms that allow you to share your content with the world. For Lil’ Wayne, needing to get his music out to the world, but not wanting to wait, and spend the money to produce studio albums, decided to use the mix-tape circuit to distribute his content. He gave away his music for free. And he gave away a lot of it. There was a period of time a few years ago when it seemed like there was a new Weezy mix-tape out every week. With his new found style, Wayne didn’t sacrifice quality for quantity either. His creativity was blossoming, and slowly, the masses began to take notice.

Lil Wayne Content MarketingAfter months and months of hard work, Lil’ Wayne was about to accomplish his goal of becoming the best rapper alive. On June 10, 2008, Wayne’s popularity hit a tipping point, as it was that day in June when Lil’ Wayne released Tha Carter III. Dwayne Michael Carter, a.k.a. Lil’ Wayne sold over 1 million copies of Tha Carter III in the first week of its release. One of the songs on Tha Carter III, entitled, “Dr. Carter”, contains lyrics that sum up how Wayne was able to achieve his goals.

“Arthritis in my hand from writing,
But I’m a doctor they don’t understand my writing,
So I stopped writing, now I’m like lightning
And you ain’t Vince Young, so don’t clash with the Titan
Fast and exciting, my passion is frightening
Now let me put some more vocab in your I.V.”
Lil Wayne Content Marketing

In “Dr. Carter”, Wayne takes on the persona of a Physician, who’s going through his day seeing various patients. Each patient, a struggling hip-hop artist, who needs help from the best rapper alive, has different ailments that Wayne is trying to treat. As Lil’ Wayne treats each patient, he helps his listeners understand how he became the best rapper alive, by telling us that he stopped writing down his raps, which allowed him to become better at his craft, and even more passionate about his work.

The best part about Wayne’s explanation in “Dr. Carter”, is that he doesn’t leave character to tell the story, as demonstrated when he says, “Arthritis in my hand from writing, But I’m a doctor they don’t understand my writing”. I mean, come one, even if you hate rap music, this line has to make you smile. It’s pretty damn creative. We all know how poor a doctor’s penmanship is. It’s that creativity, coupled with the proper strategy, that’s allowed Lil’ Wayne to position himself as the best rapper alive. Perhaps, after this post, Wayne might consider adding “Best Content Marketer Alive” to his list of titles.

Hopefully this post helps our readers to understand how Content can be used to help you achieve your individual, and/or business, goals. It doesn’t matter if you’re a small clothing retailer, a local band, or an aspiring rapper, you can use content to connect with, engage, and educate, your target audience.

Perhaps, on Lil’ Wayne’s planet, martians and martian businesses have been using Content Marketing for years now. Maybe that’s how he knew which strategy would work to achieve his goals here on Earth. Or, perhaps Wayne just saw an opportunity and took advantage of it. Either way, I’m glad he’s here to help all of us understand the power of Content Marketing.