Posts Tagged ‘twitter for business’

Dell Does Twitter – Do You?

Wednesday, January 13th, 2010

Dell is a shining example of an organization using new social tools, in this case Twitter, to build its brand and communicate with customers. Dell has not one, but multiple Twitter accounts. One key to promoting your business on Twitter is to not be overly promotional. Every tweet shouldn’t be “buy this”, “discount on that”. Tweets should be informative and even push users to educational content that’s relevant to your business. Dell takes this theory to a whole new level.

Since Dell wants to make sure that they get all of their promotions out there, but at the same, do not constantly interrupt their followers with promotions, they’ve created a Twitter account solely for promoting refurbished Dell computers and electronics – @DellOutlet. By following @DellOutlet, twitterers are essentially opting in to receive Dell promotions. Dell makes it very clear that this particular account will be used for promoting their specials. This strategy allows Dell to get their promotions out without offending their followers. Can you incorporate this strategy into your small business? I think you can.

In a recent article written on Open Forum®, Dell’s Senior Manager for Corporate Affairs, Richard Binhammer spoke about how Social Media can work for small businesses, “Make it easy for your customer to talk to you. Do simple things to thank your customers for their business. Ask them for suggestions. Go where your customers congregate, whether it be Facebook or Twitter or elsewhere, and participate in those conversations. Also, listen to your customers in the blogosphere. What they have to say is vitally important to your business.”

The tools are out there and waiting for you to use them for your small business. It doesn’t matter what business you’re in, there are online tools that can help your business be more efficient, as well as, help you interact and build relationships with your customers. That’s what it’s all about in this economy. You have to think differently, think smarter. How can you stretch your marketing budget while getting more of a return on those dollars? The answer is easy, use social tools. Your customers are using them, there is a ton of help out there to get you started, the costs are almost zero, and with a strong strategy in place, the results are fantastic. Get your small business on social tools today. If you need help, simply contact Catalyst Marketers.

What Social Tool Are You Considering Using for Your Small Business?

Wednesday, January 6th, 2010

There are hundreds of social tools out there for business owners to take advantage of. With that said, in order to be effective, you must choose tools that fit your business needs. The first step to figuring out what tools to leverage versus what tools to stay away from is conducting market research. Figure out what tools your customers are using and make sure your business has a presence on those tools. If your customers are using FourSquare and Yelp, then you should be using those tools as well.

What online social tool are you considering signing up for and why? How do you think this tool will help your business? Leave your responses in the comment section. Hopefully we can get a good list of social tools. Perhaps you’ll even find a few new tools that you’ve never heard of.

UPDATE: Download our new FREE eBook: How to Use Foursquare to Grow Your Business

Add the ReTweet button to Your Small Business Blog

Monday, January 4th, 2010

Do you have a blog for your small business? I hope the answer is “yes”. Blogging is a great way to spread your ideas, get the word out about your business and your business philosophy, as well as, position you as a thought-leader in your industry. Blogging definitely takes time, but the results can be very effective for growing your small business. A question that I get a lot about blogging is, “once I create a new blog post, how do I get people to read it?”

A great way to promote your blog is through Twitter. Twitter is an unbelievable information sharing tool. If you’re not on Twitter, you need to be, but that’s a blog post for a different day. If you have a blog, then you should have a ReTweet button on each blog post you produce because chances are, many of your readers are already on Twitter. There are two great pieces of software out there that you can utilize: TweetMeme and ReTweet.

Here at Catalyst Marketers, we use ReTweet, but it’s really just a personal preference. The button allows readers, who have Twitter accounts, to share your article on their Twitter profile. A few reasons to add a ReTweet button to each of your blog posts are:

  • Allows your readers to promote your posts for you
  • Your post gets in front of more new readers
  • The post gains credibility in the minds of new potential readers because someone they follow on Twitter, so someone they trust or share similar interests with, has taken the time to ReTweet your article
  • There’s a counter on the button, so each time the post gets ReTweeted, the counter increases, which shows new readers that many people have found this post informative

Embed the ReTweet Button in Your Blog

  1. Go to ReTweet.com
  2. Copy the appropriate javascript code
  3. Go to your blog’s source files and select the Single.php file
  4. Paste the javascript code into the appropriate area of the Single.php source file – A good place to put the code is in the top left side of the post (see this post for an example)
  5. That’s it, you’re all set

Check out the image below to see where our javascript code appears in our Single.php source file. Feel free to use the Comments Section of this blog to ask any questions that you have OR go to the Catalyst Marketers Facebook fan page and post your questions to our wall. Definitely don’t let the coding scare you off. Adding the ReTweet button to your blog is an absolute must if you want to drive more traffic.

Jay-Z Built a Following to Build his Business

Thursday, October 1st, 2009

"Had a couple of meetings no offers yet,
Maybe I ain’t good enough for these offices,
Back to the drawing board ducking officers,
It’s all good cuz the streets is A&R’ing this,
So with or without any of your involvement,
I’m coming for all of this, respect my conglomerate,
I went from pauper to the President"
- Jay-Z “So Ambitious” from Blueprint 3

A little hip hop first…I have to say I’m a big Jay-Z fan. Growing up I always listened to BIG and remember PAC slamming Jay-Z on a few songs, so I never really gave Jay enough of a chance. A decade later, I think he’s one of the greatest lyricists of all time. Just look at his latest song, So Ambitious. Talk about pumping you up as a business owner…

"Motivation for me was them telling me what I could not be,
Oh well, I’m so ambitious…
No matter what the conditions,
Forget the personal issues
When you been what I been through,
Hey if you believe it,
Then you could conceive it."

Not only are Jay-Z’s lyrics incredibly motivational, but they hit on a big change in business today. Through the internet, and more specifically, social media and other online tools, people have been able to connect with other like-minded individuals in a way that we have never seen before in history. What that has done is even the playing field for entrepreneurs and startups when it comes to competing with larger organizations with bigger bank accounts. If you can build a large following, the big competitors will have to begin paying attention. Just listen to how Jay-Z became successful.

Jay tells us in his lyrics from So Ambitious when he says, "Had a couple of meetings no offers yet, Maybe I ain’t good enough for these offices, Back to the drawing board ducking officers, It’s all good cuz the streets is A&R’ing this, So with or without any of your involvement, I’m coming for all of this, respect my conglomerate, I went from pauper to the President". When he says, "the streets is A&R’ing this", he is telling the big record labels who wouldn’t sign him that it’s OK, he has built a following of supporters and through their support, he is building his own successful brand.

American business used to be built on selling products and services, but now things have changed through the advent of online tools. They allow entrepreneurs to sell nothing but ideas. Ideas that other people across the world can get behind. As the idea spreads, people will find a way to monetize it if it isn’t already generating revenue. Need more evidence that this change is occurring? Hearing Jay-Z talk about it and me write about it just hasn’t convinced you? ;) No problem.

Check out Seth Godin’s "Tribes". Seth talks about the power of building your tribe. Seth Godin is, in my opinion, the leading marketing thinker on the planet, so I tend to give a lot of credibility what he says and writes about. If you’d like even more evidence of this change, look at Twitter. The micro-blogging service is supposedly valued at $1 billion after their recent round of funding. Twitter doesn’t generate any revenue at this point, though they have left the door open for future advertising initiatives. What they do have is millions of users who love their service. Twitter is literally changing how numerous industries do business. So not only is Twitter a great example, along with Jay-Z, as to how building a following is a legitimate way to become a successful business, but the service it provides actually allows entrepreneurs to do the exact same thing!

So go buy the Blueprint 3, listen to So Ambitious, and start building a tribe for your business today. Take advantage of the many free online tools out there like Twitter and Seth Godin’s Squidoo. Let us know if you have any questions about what social media tools to use.

Is Gmail down? I’ll Twitter it

Wednesday, September 2nd, 2009

So I had the title of this post saved as a draft in WordPress. When I have an idea for a post, but no time to blog, I “Add New” and save a title for a post. That title acts as a reminder for me to blog about the topic when I have some time. Well what better day to write this post, since Gmail was down for a while yesterday afternoon.

Gmail down September 1 2009

As more users sign up for online tools like Gmail, outages are becoming more common. Whether it’s from hackers trying to take down the system, bugs in the system, or simply system overload, users are having to deal with outages more frequently than they would like. With that said, when one site goes down, many users rush to another in order to stay connected.

Is Twitter the new CNN for breaking news? I know I go to Twitter whenever I’m having an issue with a social tool OR when there is any sort of breaking news. For example, I have Comcast cable and it went out the other day, I hopped on Twitter and searched for “Comcast Philadelphia”. I was presented with hundreds of tweets from local Comcast subscribers who were having the same problem. I was able to find out just what was going by using Twitter.

The trick for Twitter is to recognize that their subscribers are using the tool in this way and make sure their bandwidth can handle the increased traffic. We don’t want Twitter going down due to increased traffic.

Businesses large & small will hopefully realize that Twitter is being used in this way because there is an opportunity for them to trouble-shoot issues by using Twitter. Customer service is a huge expense for organizations, but it’s critical in keeping customers happy. If companies begin shifting those expenses from traditional customer service techniques to new methods such as using Twitter, they can drastically cut costs, and service their customers better. When Comcast goes down, they can simply tweet that information to their followers. Those tweets should explain the issue, provide assurance that Comcast is working on it, and provide an ETA for getting the system back up. This would keep customers in the know and alleviate heavy call traffic to the traditional customer service tools.

When one of your social tools goes down, where do you go to find out what’s going on?

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