Posts Tagged ‘Twitter Marketing’

Are You Using the Twitter Hashtag #BlackFriday in Your Black Friday Tweets?

Wednesday, November 17th, 2010

“It’s starting to look a lot like Christmas, E-V-E-R-Y-W-H-E-R-E you go”… The holiday season is upon us and with that, retailers are gearing up for their busiest season of the year. Traditionally the biggest sale day of the year is the day after Thanksgiving, or as it has come to be known, Black Friday. Retailers across the country open their doors at crazy hours like 2 AM or 4 AM and their discounts are HUGE. Consumers wake up at those same crazy hours so that they can be among the first in line at their favorite stores. The outcome of Black Friday sales can make or break many small businesses. When you’re promoting your Black Friday sale information on Twitter over the next week or so, be sure to use the Twitter Hashtag #BlackFriday.

Black Friday Marketing IdeasTwitter Hashtags are made up of one or more words or abbreviations and appended to a tweet. You can recognize a Twitter Hashtag when you see the pound sign “#” directly attached to a word or group of words (with no spaces in between). Small Businesses should think of Twitter Hashtags the same way they would think of using keywords to improve search engine results. When you tweet something about your business, by adding a relevant Twitter Hashtag to your tweet, you can drive more people to your tweet. You want to pick Hashtags that are relevant to the information you’re tweeting, but you also want to pick highly searched Hashtags. As I’m writing this post, the Twitter Hashtag #BlackFriday is trending on Twitter. That means tweets using the Hashtag #BlackFriday will get in front of a lot of people on Twitter.

Twitter is a great tool for small business owners. When leveraged properly it can help you build relationships with customers and media professionals, as well as, drive quality web traffic to your blog or website. Simple tactics like using the appropriate Twitter Hashtags when tweeting can make a huge difference in how successful you are in using Twitter for business.

So, what creative Black Friday marketing tactics do you have planned for your small business? We’d love to hear about them. Please share your ideas with us via the comments section below.

Have You Done Your #SpringTweening Yet?

Wednesday, April 14th, 2010

Spring is here! Have you done your #SpringTweening yet? SpringTweening: Cleaning up your Twitter account to make your time on Twitter more efficient and effective.

A few weeks back I was having a Twitter conversation with @Ann_Donnelly and she mentioned that she was cleaning up her Twitter account. That conversation sparked the idea for this post. Shout out to Ann –> Follow her, she’s great!

Update my twitter profileIf you have been using Twitter to promote your business, then you know that the more time your spend on Twitter, the better your results are. With that being said, there are things that you can do to increase your productivity on Twitter. As a business owner, time is a critical resource and anything you can do to make better use of your time, is worth pursuing. Now, sometimes you have to spend time, to create time. What I mean by this is, by taking a few minutes to clean up your Twitter account every few months, you will be able to make better use of Twitter for business, which ultimately saves you time on an on-going basis and adds more value to your business. Things change so fast in the online world, and if we don’t take a second to make occasional updates to our social media profiles, we risk losing out on potential opportunities.

Here are a few things that you can consider when completing your #SpringTweening this year:

  • Create lists and/or groups of key customers, competitors, other local merchants who you want to actively follow and engage
  • Update your Profile Bio if anything needs a refresh. Are you using your keywords in your Twitter profile? You should be.
  • Go through the list of people you’re following and remove anyone who isn’t active or doesn’t make sense for you to follow any longer
  • Use tools like TweepSearch to find new relevant followers for your small business and begin following those folks – hopefully they will follow you back

By taking these steps every few months, you can be much more productive on Twitter. By creating lists or groups, you can easily follow a select set of individuals. At least one list should be comprised of high value customers, so that you can actively engage those folks. Updating your profile will allow more relevant people to find and follow you. Removing followers who no longer make sense for your business will remove some of the “noise” in your Twitter feed and allow you to focus on your most important connections. Finally, finding and using new Twitter tools like TweepSearch allow you to get more out of the time you spend on Twitter. TweepSearch allows you to search for, and connect with, your specific targets. Hopefully you can find the time to do your #SpringTweening in the next few weeks. If you do, you’ll make better use of Twitter for business.

Tweet First, then Follow

Wednesday, March 31st, 2010

Before jumping into using any online social tools for business, it’s imperative that you first create a Plan for how you will use each tool. Due to how easy it is to get started using so many of the free online tools out there today, some business owners jump right in with planning properly. Sometimes that works, but more times than not, it leaves business owners with more questions than answers. When you have a plan, you have a foundation, you have goals setup that you are working to accomplish, and you have time requirements in place for how long you’ll spend using each online tool. When constructing a building for your business, you create a solid foundation before you start designing the interior and putting products on the shelves. This same principle holds true when you do start to use online social tools for business.

For this post, I’d like to focus on Twitter, but the principles can be spread to other online social tools as well. Twitter for business is one of the best uses of your time, as Twitter helps you reach and connect with your target audience, share ideas and educational content, and drive traffic to your blog and/or website. With that said, sometimes business owners get so caught up in getting on Twitter and building a large QUANTITY of followers, that they forget to first setup a foundation that can support such a large following.

Get followers on TwitterAs I’m sure many of you know, when it comes to your home, foundation problems are the last thing you want to hear from a contractor. A strong foundation provides the stability for your home, and the same is true for your Twitter profile. You might be saying, well that sounds good in theory, but how do I build a “foundation” on an online platform like Twitter? Great question. When I say, build a foundation on Twitter, I mean, find your voice, determine what you want to tweet about, figure out what your goals for Twitter are, so that your future actions are a direct result of trying to accomplish those goals, build out your profile, add an image, and then, actually start tweeting. Notice I didn’t say, “start following people”. There’s a reason for that…

When it comes to following people on Twitter, there are a few key things that QUALITY followers look for in a Twitter profile before following someone. A few of those attributes are:

  • Interesting and fully filled out Twitter Profiles – Use your profile to describe what business you’re in, what you will be tweeting about, and any other information that you think would be relevant to the type of followers you are trying to attract
  • Profile picture – Here at Catalyst Marketers we like to put a face behind the name, so we Tweet from @RyanTaft and I have a picture of myself up there, instead of a company logo. Some people differ on this subject, but I like the effect a personal image has when it comes to attracting followers.
  • A long list of quality tweets – people want to see what you’re tweeting about and who you are interacting with on Twitter.
  • Number of followers you have versus the number of people you’re following

Your foundation on Twitter is your profile and your tweets. When you first start out on Twitter, most people search for others to follow and hope that some of those folks will start to follow them back. What they don’t realize is that when someone is checking out your profile after you’ve followed them, they are looking for the attributes listed above. Now, obviously you won’t fit the criteria of the last attribute because you are a new user, so you don’t have any followers. With that said, I think that the weight put on number of followers is much less than the weight put on a professional profile and your Twitter content or tweets.

Setup a Twitter account for my businessMost of the time, people understand that you may be new to Twitter, so you don’t have a ton of followers, but if you also have a semi-filled out profile, with no profile picture (whether is a logo or personal image), AND hardly any tweets, then it’s likely that the majority will assume that you’re not an active Twitter user and move on without following you. NOW, if you’re just starting to use Twitter for business and you create a plan for what you’re hoping to achieve through Twitter, fill out your profile, upload an image, and start tweeting on a regular basis, then after 1 – 2 weeks, you’ll have 100+ tweets (hopefully), which is good for a new user. Now, as long as what your tweeting about appeals to your target followers (which is a post for another day), you’re more likely to attract those folks.

Once you’ve built out your profile and you’ve been tweeting for a few weeks, now it’s time to get out there and start searching for people to follow because you’ve successfully built your foundation. Follow industry leaders and follow your target customers. Follow anyone who makes sense for your business (keeping your goals in the back of your mind). When those folks see that you’re following them and they go to check out your profile, they are not going to see an empty lot, they are going to see a strong foundation and a commitment for building something great. You are more likely to attract those folks to follow you back because you took the time to tweet first, then follow.

No Time for Twitter? Use TweetDeck to Save Time

Monday, March 29th, 2010

As many of you know, here at Catalyst Marketers, we absolutely love using Twitter for business. Twitter is a great tool for reaching customers and prospects, building relationships with those folks, educating your followers on your business values, products, and services, and ultimately driving sales. Hopefully you have been using Twitter to promote your small business. If you’ve been using Twitter, than you know that success on Twitter has a correlation with your time commitment to using the tool. There are ways to make your Twitter efforts more efficient. If you are looking for a more efficient way to manage your Twitter efforts, then you should check out TweetDeck.

How do I use TweetDeckTweetDeck is a social media browser. It allows users to manage their social media efforts on Twitter, Facebook, LinkedIn and Myspace. If you’re using Twitter for business, you can use TweetDeck to manage your efforts. We use TweetDeck to manage @RyanTaft on Twitter. At this point, we are not using TweetDeck to manage our Facebook or LinkedIn efforts, but that doesn’t mean that you can’t. You can download TweetDeck for free and begin using it within minutes.

If you use TweetDeck, you can perform just about every one of the same functions that you can perform on Twitter.com. With that said, on top of those standard functions, TweetDeck offers additional features for Twitter management. A few of the main reasons why TweetDeck is one of the most efficient Twitter management tools are:

Column View on TweetDeck

TweetDeck allows for multiple views within the same main viewing window. TweetDeck achieves this through Columns. TweetDeck users can create columns for their followers, direct messages, mentions, a saved search on their business name or industry specific hashtags. TweetDeck users can even group their most loyal customers who follow them on Twitter into a column, which makes listening closely to what those key followers say, much easier. Column views allow TweetDeck users to see Twitter activity on multiple levels. This makes interacting with your followers much more manageable.

A prime example on how TweetDeck makes managing your conversations on Twitter is –> say you receive a direct message from a follower, without TweetDeck, you have to check the direct message through your email account. If you want to direct message back, you click the link in your email, pull up your Twitter account (login if you haven’t setup your browser to remember you on Twitter), and then craft and send your message. Through TweetDeck, if you have a direct message column (which comes standard when you download TweetDeck), you can send and receive direct messages right through one viewing window. A new direct message that comes in is populated in the direct message column. To send a direct message back, you simply hover over the follower’s image icon and click the direct message icon. The TweetDeck text input area opens and you are ready to craft and send your direct message. No more going from email to Twitter for direct messages. These are just a few of the reasons how Column Views on TweetDeck allow you to make better use of your time on Twitter.

Built in URL Shortener & Image Upload

Since Twitter’s inception a few years back, and much more so recently, people have been building tools to make Twittering more efficient, more fun, and more effective. TweetDeck is one of those tools. Tools like bit.ly, a url shortener, and TwitPic, a photo sharing tool, are other examples of Twitter tools. Many times, Twitter tools are stand-alone, in that you have to go out to a separate website (ie. http://bit.ly) to use the tool. What TweetDeck has done is integrated other Twitter tools into it’s platform, which is in part what helps make TweetDeck so effective.

Shorten my url for twitterThrough TweetDeck, users can type or paste a full URL into the Twitter text input area and TweetDeck, through it’s integration with bit.ly (or other URL shorteners) will automatically turn your link into a short url. No more copying the URL that you want to share on Twitter, navigating to http://bit.ly in your web browser, pasting the URL into the URL input area, and then copying/pasting your short url into Twitter. Now, simply copy/paste your full URL into TweetDeck and everything is done for you.

TweetDeck does the same with photos. Simply drag a photo from your computer into TweetDeck and it automatically prompts you to upload and host your photo on TwitPic (or other photo sharing tools). TweetDeck then creates a URL for your image and you can tweet it to the world. Your followers can then click that URL and it will take them to your photo page on TwitPic. TweetDeck provides an easy way to share and view photos on Twitter.

There are other great benefits to TweetDeck. Some things require visualization for people to get the full effect. We are actually doing a webinar on TweetDeck this week. We are going to go into more detail on how to use TweetDeck and what the benefits are. After the webinar airs, we will be creating a video demo from the webinar and adding it to this post. Check back to this post in a week or two to watch the video OR subscribe to Catalyst Marketers blog to receive email updates each time a new post is published.

OH, and if you want information on attending the TweetDeck webinar this Thursday, then simply become a fan of Catalyst Marketers on Facebook. We have the TweetDeck webinar information on our fan page.

TweetDeck on mobile phoneAnother thing that’s great about TweetDeck is that you can use it on your mobile phone. Downloading TweetDeck for your mobile phone is free and really easy. TweetDeck is still evolving and definitely has its limitations. With that said, it’s one of the better Twitter management tools out there. Like other online social tools, TweetDeck will continue to evolve as user needs change. Definitely consider using TweetDeck to make communicating with customers and prospects on Twitter more manageable.

Tweet Us with ANY Questions

Monday, March 22nd, 2010

Does your company sell a set of products or services that you find customers have more questions about than other products & services that you offer? Sometimes certain products and services require a bit more explanation. At the point of sale, a customer may not know enough to ask specific questions (you don’t know what you don’t know, right?). After the sale occurs, your customer begins using the product or service and BOOM, he runs into a situation whereby he needs to ask someone a question.

If these situations occur on a fairly regular basis at your company, I’m sure you’re either getting a phone call from your customer or he’s going to be stopping back into the store to talk with someone. Wouldn’t it be great if you (or an employee who you delegate) could answer all product and service related questions at one time each day, instead of being interrupted throughout the day from each customer who has a question? For those of you who are shaking your heads YES, then Twitter might be your answer.

I know there are people out there who still don’t believe in Twitter for business, but I certainly know how great it works for Catalyst Marketers and our clients. We love Twitter here at Catalyst Marketers. There are so many opportunities that Twitter creates for small (and large) businesses. We have written about Twitter on this blog before, so if you’re a Catalyst Marketers blog subscriber, then you’ve heard all of this before. If you’re still on the fence about using Twitter for business, then do some research, ask other business owners who you know are using Twitter, and you may even want to check out these posts from us, Dell Does Twitter, Do You?, or Is Gmail Down? I’ll Twitter it. For those of you who have been using Twitter for business, now you may have a new use for the micro-blogging tool, answering customer product & service-related questions.

Social Media Marketing TwitterNow, I know some of you may say, “well, I’ve been using Twitter for Customer Service already”. If so, that’s great. You rock! With that said, you still may find some value in this post, so stay with me.

To successfully roll out this program, begin advertising it within the store, say through printing small signs or including a message on your store bags. The message may simply read, “Tweet us @Your_Company with any questions”. You can then reinforce this message during the point-of-sale. Be sure to educate your employees on this new way of providing customer service. Answer any questions they may have and arm them with answers to possible questions that customers may have (ie. Do I need a Twitter account to tweet with you?). This way, when customers are paying for a product or service that your employees know prompts a lot of customer questions, he/she can explain to your customer that if when she gets home, she has any questions at all, that she can log onto Twitter and tweet @Your_Company her question. Inform your customer that someone will respond to the tweet within 24 – 36 hours.

There are multiple advantages to handling customer questions through Twitter:

  1. By explaining to customers how they can best get their questions answered, you’ve alleviated any anxiety
  2. Having customers tweet their questions allows you or your employees to log into your company Twitter account and respond to questions all at once, instead of throughout the day
  3. In your response, you may want to include a custom hashtag like #CompanyName_CustomerQuestions or something like that. This way people can follow your hashtag and review questions and answers from previous customers. This may save them from having to ask the same question that’s already been answered.

Here at Catalyst Marketers, we love Twitter for business. We think it’s a fantastic online social tool. Hopefully you find the value in Twitter for business as well. Twitter for Customer Service is one of the many ways to leverage the tool. Feel free to contact us if you have any questions about using Twitter for business.

Don’t Use All 140 Characters in Your Tweets

Wednesday, March 3rd, 2010

Are you currently using Twitter for business? If so, congratulations! You’re doing the right thing. Twitter is a great tool for connecting with customers, prospects, and other individuals who share similar interests. It’s also a great way to promote your online content, events, products, and services.

For those of you who might be just getting started with Twitter, you may or may not know that Twitter only allows you to input 140 characters when creating a new tweet. This means your tweets have to be concise. You need to communicate your message in as few words as possible.

Follow @RyanTaft Philadelphia on TwitterRetweeting is a process whereby another Twitter user takes what you have tweeted and tweets it out to his/her Twitter followers. You can tell when something has been retweeted when a tweet is prefaced by the capital letters RT. The “RT” is usually followed by the original author’s username. The image to the right shows that @KratzPR retweeted my original tweet.

Retweets can make a huge impact in your success on Twitter. If someone takes time to ReTweet what you have to say, they are endorsing you. They are also exposing you and your tweet to all of their Twitter followers. This means that you may acquire a few new Twitter followers. Now imagine if one or a few of these new followers likes your tweet and decides to ReTweet it as well…Now we are really cooking. Welcome to the power of viral marketing.

The biggest key to getting others to ReTweet your content is to tweet information that your followers will find relevant and valuable. The next biggest key to getting others to Retweet content is to make sure you don’t use all 140 characters in your tweet. For each tweet, try to leave at least 10 characters out of your tweet. This way, when I go to ReTweet you, and Twitter automatically populates the “RT” characters and your username, I won’t have to alter your tweet in any way. If you use all 140 characters and I try to ReTweet you, I’m going to max out on my 140 character limit. The easier you make it for others to ReTweet you, the more likely they are to do so.

Twitter is a great tool for small businesses. By learning little tricks like this, success with Twitter for business will be much more likely.

Photo Marketing Meets Twitter To Offer Big Savings at FOREVER 21

Thursday, February 4th, 2010

I was on TweetDeck today when this tweet came through from @KelleyRenee: How am I not following @Forever21_tweet yet? 10% off $40+ online, now thru 2/6! http://twitpic.com/117uf0.

Now, I’m not really in the market for anything from FOREVER 21, but I usually check these things out for the marketing aspect of it. I always like to see what others are doing with their online efforts.

FOREVER 21 is using Twitpic to promote a new Valentine’s Day 2010 special savings opportunity. Twitpic is a Twitter application. It’s a free online tool which allows you share photos on Twitter. Users can upload a photo from their phone OR computer and then customize a message to accompany the picture. You then submit the entry and it gets tweeted to your Twitter account.

Photo Marketing for your small business

Small businesses can learn from FOREVER 21′s new promotion. You can have a designer create you a promotional image (costs should be less than $50 if you create the copy) and then you can use tools like Twitpic to share your promotion with the world. You can run the same promotion without the photo, but imagery really appeals to the growing masses of Right Brain Thinkers. Just ask Dan Pink.

Dell Does Twitter – Do You?

Wednesday, January 13th, 2010

Dell is a shining example of an organization using new social tools, in this case Twitter, to build its brand and communicate with customers. Dell has not one, but multiple Twitter accounts. One key to promoting your business on Twitter is to not be overly promotional. Every tweet shouldn’t be “buy this”, “discount on that”. Tweets should be informative and even push users to educational content that’s relevant to your business. Dell takes this theory to a whole new level.

Since Dell wants to make sure that they get all of their promotions out there, but at the same, do not constantly interrupt their followers with promotions, they’ve created a Twitter account solely for promoting refurbished Dell computers and electronics – @DellOutlet. By following @DellOutlet, twitterers are essentially opting in to receive Dell promotions. Dell makes it very clear that this particular account will be used for promoting their specials. This strategy allows Dell to get their promotions out without offending their followers. Can you incorporate this strategy into your small business? I think you can.

In a recent article written on Open Forum®, Dell’s Senior Manager for Corporate Affairs, Richard Binhammer spoke about how Social Media can work for small businesses, “Make it easy for your customer to talk to you. Do simple things to thank your customers for their business. Ask them for suggestions. Go where your customers congregate, whether it be Facebook or Twitter or elsewhere, and participate in those conversations. Also, listen to your customers in the blogosphere. What they have to say is vitally important to your business.”

The tools are out there and waiting for you to use them for your small business. It doesn’t matter what business you’re in, there are online tools that can help your business be more efficient, as well as, help you interact and build relationships with your customers. That’s what it’s all about in this economy. You have to think differently, think smarter. How can you stretch your marketing budget while getting more of a return on those dollars? The answer is easy, use social tools. Your customers are using them, there is a ton of help out there to get you started, the costs are almost zero, and with a strong strategy in place, the results are fantastic. Get your small business on social tools today. If you need help, simply contact Catalyst Marketers.

Add the ReTweet button to Your Small Business Blog

Monday, January 4th, 2010

Do you have a blog for your small business? I hope the answer is “yes”. Blogging is a great way to spread your ideas, get the word out about your business and your business philosophy, as well as, position you as a thought-leader in your industry. Blogging definitely takes time, but the results can be very effective for growing your small business. A question that I get a lot about blogging is, “once I create a new blog post, how do I get people to read it?”

A great way to promote your blog is through Twitter. Twitter is an unbelievable information sharing tool. If you’re not on Twitter, you need to be, but that’s a blog post for a different day. If you have a blog, then you should have a ReTweet button on each blog post you produce because chances are, many of your readers are already on Twitter. There are two great pieces of software out there that you can utilize: TweetMeme and ReTweet.

Here at Catalyst Marketers, we use ReTweet, but it’s really just a personal preference. The button allows readers, who have Twitter accounts, to share your article on their Twitter profile. A few reasons to add a ReTweet button to each of your blog posts are:

  • Allows your readers to promote your posts for you
  • Your post gets in front of more new readers
  • The post gains credibility in the minds of new potential readers because someone they follow on Twitter, so someone they trust or share similar interests with, has taken the time to ReTweet your article
  • There’s a counter on the button, so each time the post gets ReTweeted, the counter increases, which shows new readers that many people have found this post informative

Embed the ReTweet Button in Your Blog

  1. Go to ReTweet.com
  2. Copy the appropriate javascript code
  3. Go to your blog’s source files and select the Single.php file
  4. Paste the javascript code into the appropriate area of the Single.php source file – A good place to put the code is in the top left side of the post (see this post for an example)
  5. That’s it, you’re all set

Check out the image below to see where our javascript code appears in our Single.php source file. Feel free to use the Comments Section of this blog to ask any questions that you have OR go to the Catalyst Marketers Facebook fan page and post your questions to our wall. Definitely don’t let the coding scare you off. Adding the ReTweet button to your blog is an absolute must if you want to drive more traffic.